• DWP Sanctions October 2, 2017 - We were approached about a man in his early 30s who is desperately struggling to keep his head above water financially.  He is in receipt of Universal Credit but has been sanctioned because he missed some appointments.  He has severe mental health problems, which get in the way of him keeping his appointments.  The property… Continue Reading
  • Woman needs washing machine September 29, 2017 - Our clients contacted us about a client they had recently been put in contact with.  She has been offered her first tenancy after having lived in hostels for the past two years.  She has no white goods, nor furniture, only what she could carry.  Our agents have helped her source a bed and some furniture,… Continue Reading
  • Single Mum to be, sleeping on a relative’s floor September 29, 2017 - We had lots of requests for help yesterday, and this case was one of those.  She is a young mum to be, 36 weeks pregnant and is technically homeless.  She is currently staying with a relative, but having to sleep on the floor as she has nowhere else to go while she finds suitable accommodation. … Continue Reading
  • Single mum with fourth child on the way needs help September 29, 2017 - Our client with this case is a young mum, who is expecting her fourth child.  She and the children had come to our agents, homeless and in need of help.  She has with their support been offered a place for her and the children to live, but she needed a weeks rent in advance to… Continue Reading
  • Woman’s son dies while on holiday September 27, 2017 - We were approached on behalf of a lady whose son died while he was away on holiday.  She was his carer and claimed carers allowance, as well as income support.  After her son died, her claim to carers allowance stopped, and so of course did her income support top up.  She has been assisted to… Continue Reading
  • When bed bugs bite! September 27, 2017 - Our case this time is a single mum with three young children, the youngest being just two years old.  Unfortunately their flat has become infested with bed bugs.  She is in social housing and contacted her council to aler them to this, but they have told her she needs to pay £275 to have this… Continue Reading
  • Single mother to be, homeless and on the streets September 24, 2017 - One of our biscuits yesterday came across a young pregnant woman, homeless and living on the streets.  She literally had nothing.  We took her along to a homeless shelter in the town where she was, and requested she be given a bed for the next five weeks, and that the Biscuit Fund would meet the… Continue Reading
  • Single mum with two children and 27p on her energy meters September 23, 2017 - Details of our client today came to us via our agents who told us about this single mum with two children, her youngest, 10 years old is autistic and she was in receipt of DLA for him, plus carers allowance and income support.  Her son's DLA came up for renew and the DWP decided that… Continue Reading
  • Medical information needed for tribunal September 20, 2017 - We had a rather odd request.  Our agent asked us if we could assist a man they are helping with £50 to pay for a letter from his doctor, stating his medical conditions and how they affect him so that the letter could be sent to the courts for his forthcoming tribunal hearing.  Normally at… Continue Reading
  • Debt relief help needed September 18, 2017 - We were approached by our agents who are working with a single man who is temporarily staying in a homeless shelter and has a lot of debt which is steadily rising.  He is on Employment Support Allowance and unable to raise the £90 fee so that he may apply for a debt relief order.  We… Continue Reading