How to Refer

Who we are

We are a group of around 50 volunteers who operate anonymously nationwide, assisting people who find themselves in dire financial need. All of us at TBF are volunteers so we are able to run with zero overheads.  Many of us have direct personal experience of the sort of problems our clients face and therefore we understand the issues. We only accept referrals through official organisations or where one of our volunteers has personal knowledge of the potential client’s situation. We do not accept direct applications from individuals. We like to think that we’re quite a nice bunch and we love to help whenever we can by offering a crumb of hope.

What we do

We provide small, one-off gifts with no strings attached to people who find themselves in dire financial need. Since we are a very small operation relying solely on public donations, our funds are limited and our gifts are usually quite small; around £30-£100 many of which relate to cases of food and fuel poverty. We of course do sometimes help in other ways and examples of our work can be found on our blog at if you’re unsure of whether you should refer a particular case to us.

Who can refer to us

Anyone working in a social, advisory or healthcare organisation is welcome to refer to us. We need to be able to verify that your organisation is genuine and that you properly represent them. As an example, we have worked with benefits advisory agencies, local housing teams, homeless outreach charities and similar. If you have any queries as to whether you are eligible to refer to us please don’t hesitate to get in touch at and we’ll be happy to advise you.

How to refer a potential client to The Biscuit Fund

In order to refer a potential client for assistance from The Biscuit Fund we need as much information regarding their circumstances as possible, including their full name (we are fully GDPR compliant), an outline of their financial circumstances (i.e. what income they have and what debts, if any) and something about the need they find themselves in. This makes it much quicker for us to make a decision as to how best we can assist. In the past we have had referral emails which have said something along the lines of, ‘A man called John came in today and he hasn’t got any money.  His phone number is XXX.’ This really doesn’t provide us with enough information to even consider the case, and as we don’t accept direct applications it gives us no way to verify their position. Providing as complete a picture as possible enables us to approve and organise aid normally within a matter of hours which can make a huge difference to someone in desperate need.

If you think you have a potential case for us, just drop us an email at We look forward to hearing from you.

Best wishes from The Biscuit Fund