Woman unable to manage

We were approached about a family, a mother and father and their young son.  The mother has been receiving treatment for cancer, and the impact of this is that she is now struggling with extreme fatigue, mobility and coordination issues.  Her husband has recently lost his job, so they are really struggling to cope financially, with her claiming Employment Support Allowance as she is unable to work.  The impact of the cancer on the mother has meant she has to rest a lot, and they are unable to put the heating on if she needs it because they can not afford it.  We agreed to send them £100 to help them out.