Our agents contacted us this morning to ask if we could offer some urgent assistance to one of their clients. A lady is currently experiencing a lot of debt and is having large amounts deducted from her Universal Credit payments. Our agents are working with the hardship team at the DWP to get these debt repayments under control and to a more manageable amount. In the meantime the lady has no food (she is Vegan) and no credit on her gas or electricity and was likely to be without all three over the weekend. We agreed to send her £60 as an emergency payment so she could top up her meters and buy some food.