Our case was a request to help a man who has formerly been street homeless. He is housed now, and his rent is paid directly to his landlord via housing benefit, but he is struggling to survive on £190 a month benefits, which has to cover the shortfall in his council tax payments, his bills, energy costs and food. His phone contract is in arrears and he is becoming increasingly anxious about losing the ability to use his phone, which could have serious implications for his Universal Credit claim. We agreed to help him out by sending him £50 to use towards his phone and bills.