Family fleeing domestic violence

Our agents are an organisation that works directly with homeless people, and the case they brought to us this time, is of a mother and two children, 14 and 8 years old.  They had fled to the city, away from a domestic violence situation and had arrived with nothing but the clothes and belongings they were able to take with them.  The support worker had managed to get them into emergency accommodation and finally into temporary accommodation in the city.  She has arranged via local organisations to get them some furniture, such as beds and a sofa and a box of items for the kitchen, but they don’t have access to a fridge or a cooker, and are currently keeping food chilled in a bowl of cold water.  We agreed to send them £80 to use as they see fit, to buy food or put towards getting a second-hand cooker or fridge.  We also referred them on to one of the bigger charities that do take longer to give an answer, but they do offer larger amounts of money than we are able to.