Single mum of 1 unaware of help available

A single mother of an 11 year old has got herself into debt because her Universal Credit payment does not cover the full amount of her monthly rent, so she has to make up the shortfall herself, which leaves her with not enough money for food.  She was unaware she could apply for help from her council via a Discretionary Housing Payment for the shortfall, our agents are assisting her with this now.  She is already under threat of eviction, and is scared for the future.  We agreed to send £150 to help them with food, etc.

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