Our agents contacted us about a single mum that works part-time, due the fluctuating nature of her hours of work, she has been in receipt of Universal Credit (UC), but this month it has ended up that she has received nothing from UC at all. This has left her in a predicament over her bills and she is without any money to pay for her monthly bus pass, which comes to £64, or to top up her energy meters. Our agents are currently applying for some energy credit on her behalf, as well as doing a benefits check to make sure she has fully claimed all she is able to. We agreed to send her £100 to help her pay for her travel costs and for some money for food. We had some feedback to say she was very grateful for the help, and that our agents are helping her to source access to a suitable training course so that she could apply for a full-time management job.