Ths client suffers from Hughes disease and has an autistic son, plus three other children. Her partner is her carer, and they rely utterly on tax credits to get them through the everlasting expense of living day to day. For three weeks her tax credits have failed to materialise, and the family had reached the point where they had no gas or electricity and no food in the cupboards. The only way that she was able to shout out for help was by using their dwindling amount of petrol to fire up the family car and use it to keep her phone charged. She didn’t even have enough nappies left for the youngest child.
We sent £200 at supersonic speed along with a link to an advice centre that will be able to help her to get those tax credits sorted out.