Lady from Europe with language difficulties

A single mum with two children has managed to leave a terrible domestic abuse situation.  She is waiting on a PIP assessment as she is deaf, but because she needs a translator that can use sign language, this has proved difficult for the DWP who have cancelled her assessment on a number of occasions.  She is waiting to hear about Universal Credit, but in the meantime has no money at all for gas, electric or food.  We agreed to send her £80 to help her until she should receive some money in early August.