We were told of a young mum with an 18 month old son, who was being stitched up with regard to the repayment of a debt via her prepayment meters, with the supplier taking far more than they had agreed from her weekly top-ups. She doesn’t drive, suffers terribly from cold temperatures and was was therefore having to take her son to relatives in order that they could sleep warmly.
We sent this lovely lady £80 to clear the debt from both her meters, and she has now applied for the Warm Homes Discount, which means that when the REALLY cold weather sets in she won’t be having to cope with any aches and pains.