We were asked to help a lady who lives alone but is struggling to manage financially. She is in receipt of Employment Support Allowance, but has a number of deductions made from her payments because of utilities debts and repaying a social fund payment. This has left her being unable to cope financially, and she is additionally stressed with Christmas around the corner, as the children need clothes which she can’t afford to get them, or any Christmas presents. Our agents are going to help her with the debt repayments to see if they can be reduced, but in the meantime we agreed to send £100 to the Grandmother, and an extra £50 to be used to buy presents for the three children, and maybe something for her daughter too.