At a soup kitchen today a lady showed up asking for food. She explained she had travelled down to see family from a distance away but it had all gone horribly wrong. She was unable to get back home again and had no money to pay for the fare. She’d been forced to live on the streets, even though she had a home to go to. She needed £33 to buy a ticket to get back home again, so we agreed to cover the cost of her train fare home. Our agent purchased the ticket for her as she didn’t have any cards or anything to use. We were pleased to have resolved this issue within an hour of it coming to our attention.