We were approached and asked to help a mum of two children. She suffers with depression and has recently been refused ESA at an assessment earlier this year. She is now existing on her child tax credits and child benefits payments only which are not stretching far enough, so has been borrowing from friends and relatives with no spare cash to be able to pay that back. Our agents are helping her to request for this decision to be reconsidered, and also that her housing benefit be put back into payment before she falls too deeply into rental arrears. She doesn’t feel mentally able enough to claim job seekers allowance, but our agents are going to help her with this, because it will take a long time for the application to have the ESA decision overturned. We agreed to send the family £100 so that they can buy some food and to help with gas and electric.