We had an urgent request today from our agents. They had a lady, a single mother of 4 young children, that have been sent home from school because of the snow conditions. Her income support payment came through today, but her bank account was hit with direct debit payments coming out leaving her without any money and only £1.32 left on her meters. She was in a bit of a state worried about keeping the children warm with no money to heat the house. We agreed to send over £100 to use to put some money on the meters and to buy food for the five of them.