Our agents contacted us about a single mother of three children. Her oldest child has behavioural issues and is consequently tutored at home, as mainstream school cannot manage his behaviour. Her middle child has a health issue, and the youngest is only 3 years old. The middle child is 11 years old and has a heart problem, which means he needs surgeries to correct this, has to take medication to keep his blood thin, and has oxygen problems. She has applied for Disability Living Allowance, but has failed to achieve this. We guided her to some agencies that can help her apply for this, and support her through the process and sent over £80 to help her with the extra heating and transport costs.