Man with cancer not coping with bills

A man diagnosed with skin cancer has had his application for Universal Credit turned down.  Currently he receives £280 a month from a personal pension and that is it, yet his rent alone is £122 a week.  He has an appointment scheduled with the DWP to get this refusal sorted out, it seems it has become complicated as he was self-employed before.  Our agents are prepared to help him appeal the decision if necessary.  We agreed to send him £100 towards his bills.