Man unable to read or write

We were asked to help a man who left his job in January and has been without income since then.  He sought help today from our agents who assisted him in applying for Universal Credit.  His appointment to get this arranged is not until April, and then he will need to wait for it to be approved before he can possibly apply for an advance on his benefits (although he will be forced to repay this from future benefits payments.)  The man lives with his mother, who has threatened to kick him out on to the streets unless he contributes something to the household.  He is struggling and is unable to read or write, so dealing with the DWP is not easy for him.  We agreed to send him £75 which will hopefully help him out.