We were contacted urgently about a lady who needed help. She’d been offered accommodation of her own, which meant she could move out of the hostel she’d been staying at. The only barrier to her being able to move in was the requirement to pay £104 advance payment of her rent. This was all that was in the way of her being in her own place, so we agreed to send across the money to the agents helping her, so the payment could be made on her behalf.