Lady living alone struggling with bills

Our agents brought to us a case of a single lady, living alone with no children.  She currently works as a cleaner and her hours are not reliable enough for her to budget very well.  She is also being charged an excessive amount for her water bills and our agents are helping her to get a water meter installed so she only pays for what she uses.  As well as prepayment meters so she doesn’t fall behind on her energy bills.  She currently only has a small flat, with a bed, a table and two small chairs, nothing else.  She needs to get a sofa, cooker and a washing machine, as she currently washes her clothes in the bath.  We agreed to send her £80 to go towards purchasing some secondhand or reconditioned items.