A man in his 40s had been encouraged by his local job centre and social worker to move from claiming Job Seekers allowance, to claiming Employment Support Allowance (ESA). The problem though was that this meant he fell through the gaps of the benefits payments and his money suddenly without warning stopped. Living alone, with mental health issues, and unable to adequately access help, he turned to his mother for help. Seeing her distress call, we stepped in, gave some advice as to how to proceed and arranged for a food shop to be delivered to his home so at least he had some food in the house. Hopefully, his ESA payments will begin soon and he will be receiving some money again.