Disabled lady in need of assistance

Our agents approached us about a lady who is disabled herself as well as a carer for her father.  Their washing machine broke which left them in a predicament.  Our agents have managed to secure a replacement machine for her via a grant, however that grant won’t cover the cost of removal of the old machine and fitting of the new one.  We were asked if this is something we could help with.  We agreed to send £45 to cover this cost, as otherwise the machine is totally useless to her if she is unable to use it.