• A ticket to ride January 19, 2017 - Our agent told us today of a man she had come across as part of her work supporting the homeless in her hometown. This man had driven up from another part of the country to try to find family. He had ended up giving away his car, his laptop and all his clothes apart from… Continue Reading
  • Just a quick one! January 19, 2017 - We were alerted to someone who was finally being allowed to move out of rehab and had a flat ready and waiting for them to move into, but the barrier to this becoming a possibility was the requirement that a week's rent of £87 be paid up front. We quickly agreed that to do this… Continue Reading
  • It’s the Little Things January 16, 2017 - We received an email this morning, and we wanted to share its content with you all. Morning 🙂 XXXX has asked me to pass on her thanks for the money you have paid into her account. She also said that it is lovely to be able to have a bath! Thank you again Regards XXX… Continue Reading
  • Some Valuable Feedback from You! January 14, 2017 - We featured in an article in The Guardian on the 2nd of January this year, see this link to view the article. Whenever our name is mentioned in the press this has a wonderful affect, as it makes people aware of us who might not have known about us before. We find we get a… Continue Reading
  • You can vote for The Biscuit Fund! January 14, 2017 - This month we are one of the nominations as favourite charity of the month with My Voucher Codes. You can help us if you so wish in two ways. One by voting for us to be the chosen charity of the month, to receive a donation which as you already know we will put to… Continue Reading
  • When being honest goes against you January 12, 2017 - A lady we were aware of had told the DWP that she would be moving her boyfriend in to live with her on a permanent basis. She was at the time in receipt of Employment Support Allowance (ESA) and low rate Disability Living Allowance. Being in receipt of ESA meant she was able to claim… Continue Reading
  • No benefit payments for six weeks January 10, 2017 - We were made aware of a woman who although she'd applied for welfare benefits, she was told that although she would receive payments, those would not begin for six weeks. This leaves her without food, fuel or housing benefit. Our contact said they would assist her with applying for housing benefit and council tax relief… Continue Reading
  • 60 Year Old Man Refused ESA January 10, 2017 - We were contacted about a 60 year old man who had been kicked off Employment Support Allowance (ESA) despite being not well enough to work. He had with help submitted a request for a Mandatory Reconsideration (where the DWP Decision Makers look at the assessment data again) but that too had been refused. All his… Continue Reading
  • Sanctioned from ESA for 4 Weeks January 10, 2017 - Our agent told us of a man with physical disabilities as well as mental health issues. He had been sent a letter requesting he attend a meeting at his local job centre, however the letter was sent to the local contact point but he never received it as he is living homeless and it went… Continue Reading
  • No money for heating January 9, 2017 - Our agents told us of a lady, that although she owned her own home and wasn't therefore claiming Housing Benefit (there is a claim for council tax relief though), she was unable to afford to pay for any heating in her home at all. Her hot water was heated using the gas boiler, so without… Continue Reading