Aug 25, 2018
Our case on this occasion is a young mum whose daughter has been in hospital for some time. The daughter has finally been released from hospital, but while there had to have limb removal surgery. The mother is now able to focus her attention on their finances and has realised that while she was back and forth to the hospital, her benefits payments have been changed and she has been put on to Universal Credit. Not only that, but the payments they have been making to her are incorrect, and she is due to be paid the shortfall. This they are having to apply for via a mandatory reconsideration which is going to take some time to resolve. Her gas and electric payments have fallen into arrears and she is now in debt with them. Our agents are assisting their client with the mandatory reconsideration to get the benefits paid in full, and are applying to the energy fund to get her arrears sorted out. We agreed to send her £130 to help her out until her benefits are paid correctly.
Aug 16, 2017
Our person in need of help is a young single mum, with a one year old son. She has recently been moved out of emergency accommodation and into a temporary home. She has been dealing with the benefits system, claiming Universal Credit. There have been repeated problems with her claim, when some of the money has been missing, or her payments stopped due to a misunderstanding over her rent. She has had to resubmit her claim and will yet again have to wait to be paid, having to wait another 4-5 weeks. Being in temporary accommodation she is under enormous pressure to make sure that her bills are met, in order for her to move successfully on in the future. We agreed to send over £150 to keep her going over the next few weeks until her payments restart. In the meantime, our agents that are helping her, and who approached us, are helping her with a nil income form for her rent and council tax.
Apr 13, 2017
We were approached about a desperate situation, a family with six children (possilby a blended family) that had been evicted from their home and made homeless. They'd been temporarily housed in a tiny flat up on the 14th floor of a high rise block of flats, and had been supported in that move of home by the council. Now though they've been offered more suitable and long term housing, in a first floor flat big enough for their needs. This is brilliant but they had no way to move their larger items of furniture, in fact, they've been relying on foodbanks for food for the eight of them as they are applying fr Universal Credit and there is a huge waiting period until any money is received. We sent across £250, £100 of which to help with the moving costs, the rest for food for them all.
We received an email on behalf of them, they said : Thank you so much that is amazing! 6 children and 2 very grateful parents say a massive thank you to all at the biscuit fund I hope their luck is finally changing.
Then this update: The family are now moving as we speak I haven't seen the mother smile since I first met the family until today it's so nice to know there are people who care when all appears so hopeless.
We sincerely at The Biscuit Fund hope that their luck will be changing for the better.