Jul 26, 2018
Our agents approached us about a young family, the mother is 27, has two small children and is expecting her third. Her partner is an asylum seeker and his case was rejected late last year and he is waiting for an appeal. In the meantime, their local authority have refused to pay housing benefit because he is currently living with them, as he is the father of the children, and has nowhere to go and cannot receive any financial assistance whatsoever. Tax Credits have now suspended her payments as they are aware that her partner is living with her, so the whole family are existing on £34.40 per week, to cover all their food, bills, etc. Her baby is due at the end of this year and she is unable to work as she has a bad back, so she is unable to get a job to help them out, and he cannot work as he doesn't have a National Insurance number. She has been issued with a notice of intention to seek possession by her landlord over rent arrears. They have been given food vouchers to help them out, but even these are now running out. We agreed to send them £125 to keep them in food at least, and it will hopefully allow enough time to get this mess resolved and get the housing benefit back into payment.
Dec 18, 2017
We spotted on social media a lady asking for help. She had just found out that her child tax credits had been stopped by tax credits as they claim they believe there has been an overpayment. She has been asked to complete a form and they have said they will look into it in the next few days, but have suggested she might have to wait without any child tax credits until April next year. This has left her without money to buy any of the food for next week including Christmas dinner, the stopping of the tax credits had been unexpected so she wasn't prepared. What makes things worse is that the child she claims tax credits for is diabetic. We agreed between us to send the family £100 so that they can then make the necessary arrangements to get the food they need.
Nov 4, 2016
We came across a young mum, with two small children, one 18 months old and one 17 weeks old. For some completely unknown reason, the Tax Credits Office were convinced these two very young children had moved out of the house and so therefore she was no longer entitled to her tax credits claim. She found out on the Friday morning as she was preparing for her weekly food to be delivered as usual from her local store. This meant no food and no money to go on the gas and electricity meters.
After some practical support in terms of getting the Tax Credits office to understand that they had got it wrong and potentially left two very young children in a very vulnerable situation they agreed to send across a sum of money until things could be properly resolved. We agreed, that we would still send across the money they had planned to send before Tax Credits pulled their finger out and got things partially sorted. So £100 was sent across which she was incredibly grateful for.
Aug 8, 2016
We were made aware of a young Mum with five young children. Her partner had recently moved in with her and they had correctly notified Tax Credits of the change of circumstances. However, this meant that the child tax credits payments were suspended while their claim was being looked into. This money she relied on to feed the children, and with it being school holidays, at least at school the children would have received one full meal per day. We agreed to send over £200 for them to do a decent food shop with, in the hopes that with clever shopping this would tide them over until the tax credits claim could be reinstated.