Apr 7, 2018
We were approached and asked to help a mum of two children. She suffers with depression and has recently been refused ESA at an assessment earlier this year. She is now existing on her child tax credits and child benefits payments only which are not stretching far enough, so has been borrowing from friends and relatives with no spare cash to be able to pay that back. Our agents are helping her to request for this decision to be reconsidered, and also that her housing benefit be put back into payment before she falls too deeply into rental arrears. She doesn't feel mentally able enough to claim job seekers allowance, but our agents are going to help her with this, because it will take a long time for the application to have the ESA decision overturned. We agreed to send the family £100 so that they can buy some food and to help with gas and electric.
Mar 21, 2018
Our agents contacted us to ask for our help with a newly single mum of three children, who is battling the benefits system to claim benefits in her own right. Having recently become a single parent she has been told that there has been an overpayment of child tax credits, so it is uncertain if she will be able to be paid any child tax credits. She will be able to claim some other benefits but those won't be in payment until next week. We agreed to send her £75 so that she can afford to get some food and top up her gas and electric meters, so that they have energy to heat the house, and be able to cook food.
Mar 1, 2018
We had an urgent request today from our agents. They had a lady, a single mother of 4 young children, that have been sent home from school because of the snow conditions. Her income support payment came through today, but her bank account was hit with direct debit payments coming out leaving her without any money and only £1.32 left on her meters. She was in a bit of a state worried about keeping the children warm with no money to heat the house. We agreed to send over £100 to use to put some money on the meters and to buy food for the five of them.
Feb 15, 2018
Our agents contacted us urgently about a young woman, who is 24 years old. She has two very young children of her own, but has now taken on the responsibility for caring for her sisters two children as well. Her sister has been sectioned under the mental health act. As the sister was sectioned voluntarily, it means that there is no financial help for the sister now caring for the four children, instead of just her two. She is able to claim child tax credits and child benefit while they are with her, but that is going to take some time to get sorted out and put into place. In the meantime, she needs money for clothes, shoes and food, as her own money cannot stretch far enough to cover them all. We agreed to send her £150, to pay for what she needs. .
Oct 15, 2016
A lady came to our attention, a single mum who had recently had her abusive partner removed from their home and was facing the threat of imminent eviction. She is a student, studying full time to try to improve their long term situation as well as being a mum. She'd been having trouble with obtaining housing benefit because her council kept saying she wasn't entitled. This is where our contact came in who spoke to this lady's local authority and reminded them of the housing benefit rules. They then confirmed that she was entitled after all, and arrangement was made to process the housing benefit claim, which would though only be backdated so far. This resulted in a shortfall in the rent, which they expected this lady to find, which was proving almost impossible for her as she is existing on child tax credits payments only, (the child benefit was still being claimed by her abusive partner, which they are in the process of having switched back).
We agreed that we would meet the shortfall in rent so she didn't have to worry about that, and give her some extra money to be able to buy food and clothing for herself and her two children. In all we agreed a total amount of £250. Our agent is going to continue supporting this young woman until her issues can be fully resolved.