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Single mum of 4 left without heating

We had an urgent request today from our agents.  They had a lady, a single mother of 4 young children, that have been sent home from school because of the snow conditions.  Her income support payment came through today, but her bank account was hit with direct debit payments coming out leaving her without any money and only  £1.32 left on her meters.  She was in a bit of a state worried about keeping the children warm with no money to heat the house.  We agreed to send over £100 to use to put some money on the meters and to buy food for the five of them.  

Tags : benefits incomesupport singleparents noheat nofood snowdays

Home without heat

Our agents contacted us to ask if we could help a lady that has succeeded the tenancy of her mother's property, following her mothers death.  There was a lot to sort out at the property as the mother had been a hoarder and so it was necessary to get some remedial work done before our client could move in.  She has found that there is a debt on the energy meters that relate to standing charges, amounting to almost £40, so she is afraid to top the meters up as the energy company have said they will take the amount owed all at once from whatever amount she uses to top up until the debt is cleared.  She is afraid to top up as she can't afford to lose all that money at once, so is sat in the dark and cold.  She also suffers with epilepsy and mental health problems, which this situation is only making worse.  We agreed to clear the debt for her and sent over some extra money for her to use to heat up her home.

Tags : death tenancy energyarrears debt noheat

A very sad case that needs help

Our client was brought to our attention by our agents.  He is a single father, following the death last year of his wife, when she was killed in a road traffic accident, having walked out in front of a lorry.  He has two sons, both of whom are disabled, and as young adults, the child benefit and child tax credits have now stopped being paid.  Both boys are unable to work, due to their disabilities, so he has put in an application for Employment Support Allowance, but that is goint to take some time to be processed.  Everyone in the house is very down, and the boys are understandably missing their mum, but they are equally concerned about their father, who is depressed, overwhelmed and crying.  The house was freezing cold when our agents visited them, and this was due to them being unable to put any money on the cards to pay for any gas or electricity.  The prospects for their Christmas do not look good.

We agreed between us that we would send over £250 as there are three adults that need help.  Hopefully they'll be able to put the heating on, buy some food and be able to cook some meals.  An offer of hope at a desperate time, which without you all donating to us regularly we would not be able to do, so thank you.

Tags : disabledchildren benefits bereavement grieving ESA nomoney noheat nofood

Stranded without financial support

We were approached about a man in his 50s, with complex mental health issues.  He lives in a caravan in quite a remote area, not easily able to access public transport.  His van needs gas bottles to provide fuel for the heating and for cooking.  He had no money to pay for this, nor for electricity, food or fuel for his motorbike he uses to get into town.  We agreed to send across £150 to allow him to purchase a bottle of gas (£52), to put some money on to his electricity meter and buy some food.  He is being supported to get his application for Personal Independence Payment put through again, as he lost his award of PIP when he failed the transition from Disability Living Allowance.

Tags : PIP DLA Benefits Livingalone nomoney nofood noheat

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