Nov 21, 2018
We were asked to consider helping a lady who is really struggling to stay afloat. She was working, but the place she was working at closed down and the difficulties in finding a new job are really getting to her, knocking her confidence and self-belief. Her husband does work, but it is very low paid, and one of their children is in and out of psychiatric care which is causing her added stress. Between us we agreed to offer her £50 and someone close to her was going to take her shopping to buy some food. She is a very proud person , and we knew that if we offered the money directly to her she would refuse the help.
Nov 1, 2018
A couple which have applied for pension credit, have had their benefits affected negatively since they were granted leave to stay back in July. They are still awaiting the outcome of the pension credit claim and have been without any income since July. They have had two grants from their local authority and food parcels from the local food bank, but their gas and electric bills are mounting up and the lack of any income is having a devastating impact on them both. We agreed to send them £100 to help them out. Hopefully the Pension Service will be able to sort the issues out quickly for them.
Oct 26, 2018
We were approached to help a single man who has been off work because of a broken wrist. While he has been waiting for his Universal Benefit payments to begin he has been relying on friends, family and foodbanks, but he has exhausted these now. His first Universal Credit payment is not due for at least another week. He is in arrears with his rent and has other debts mounting up. Our agents are assisting him to deal with the debt, but he needed money in the meantime to be able to purchase food and put some money on his energy meters. We agreed to send him £70 to help him out.
Oct 2, 2018
We were asked to help a single mum of a one year old. She has been struggling to get housed and has been forced into private renting as there isn't any social housing available to her in her area. This landlord will accept people on benefits, however the house is really too large for just her and her daughter and she is struggling to cover the rent, leaving her without sufficient money to pay her bills or buy food. She has been taking out loans just to cover these essential bills and buy food, but with very little income she is seriously struggling. Now it is getting colder, she is unable to afford to put the heating on and warm up the house. Our agents are worried about the food situation and asked for help for her and her child. We agreed to send her £100 to use to buy food and to put some money on her meters so she can afford to put the heating on.
Sep 24, 2018
We were approached regarding a woman who has recently lost her partner and is under serious stress at the moment, due to other issues beside this. With all this stress she missed an appointment with the DWP and as a result her money has been sanctioned and won't be back in payment for at least four weeks. She has some arrears regarding her rent and council tax, and no money to pay bills or buy food. We were asked if we could consider helping her out in the interim. We agreed to send her £100 to hopefully tide her over until her payments can restart.
Sep 10, 2018
We were made aware of a man that was posting on social media to say that he was existing on a very meagre diet and struggling from one benefit payment to another, unable to buy anything but the absolute minimum. We contacted him and arranged for £40 worth of groceries to be sent to keep him going.
Aug 15, 2018
A mother who lives with her 20 year old daughter has had her ESA sanctioned for four weeks. She is suffering with mental health problems and this has left her in a very difficult financial situation. Her daughter has a part-time job, working 12 hours a week, but this is the only income they have at the moment. She has applied for a hardship payment, and has been given a food voucher. Our agents are assisting her to apply for PIP, but in the meantime, until her sanction is lifted in September she is very hard up. We agreed to send her £100 to use to buy food and top up her energy meters.
Jul 11, 2018
A young man who has been on sickness benefits, for a condition that will never leave him, had a reassessment for his benefits and the DWP found him fit for work. His long term relationship broke down, leaving him in a deep depression. He has no money and is under threat of eviction from his home. His father had been helping him financially but can now no longer afford to do so. Things for this young man have become so bad he attempted to take his own life. Our agents are assisting him to submit a claim to his local authority as he has a nil income to get his housing benefit payments reinstated, they are also helping him submit a mandatory reconsideration to get his benefits restored. We agreed to send him £100 so he has money to buy some much needed food.
Jul 5, 2018
A young single mum has been released from hospital after having some serious treatment only to find that the renewal of her benefits has not been processed correctly leaving her without food, gas or electricity to provide for her and her three children. We agreed to send her and her family £100 so she could buy in some food for her and the children and top up her energy meters. In the meantime our agents are helping her resolve the mistake with her benefits claim.
Jun 16, 2018
We were contacted urgently late in the day on a Friday to help a man who has an 11 year old son. The father has been helped to successful appeal and overturn a PIP decision, however the wheels at the DWP turn very slowly and he is still waiting for the PIP to be put back into payment. Being without the money means that he has no electricity as no credit on his meter, nor does he have any food. Our agents although they could get a food voucher for him, he wouldn't be able to use it until the following Monday, leaving them without all weekend. We agreed to help him and sent across £50 to tide him over until he could be paid or a food bank voucher got to him.
May 28, 2018
We were asked to help a single man who is seriously struggling to manage financially, on top of suffering with mental health issues. He is in debt with his landlord and has been giving extra money to them, leaving himself without money for food. Our agents suspect there is an issue with this man's housing benefit, which they are hoping to be able to resolve, however the stress of the money owed to his landlord has resulted in him self-harming, and our agent was on the phone to him waiting on an ambulance to take him to A&E, while we were reviewing his case. We agreed to send him £60 to allow him to buy some food and top his phone up a little, as this is his link to the outside world.
Apr 12, 2018
Our contact asked us to help a young man whose benefits were all stopped in January this year. Since then he has been without any money and relying on his siblings to provide him with enough food to just about survive. He is now being helped to get his benefits payments back into place, and to get the tenancy of his parents home transfered to his name, It is expected that his payments will begin again in two weeks time, but he has exhausted all the local support schemes, including his right to a voucher at the food banks. We agreed to send him £100 to keep him going until his money comes through.
Apr 3, 2018
This case is a sad one, the lady in question has fled her home following sustained domestic violence. She is now living in a small flat, but as her partner was the wage earner of the household, she has been forced to apply for benefits. There is such a long lead in time before any payments are issued she has had to apply for an advance, which she has been supplied a small amount by the DWP, but this has gone to feed the meters for gas and electricity. She is going to have to wait for some time yet before proper payments can be put in place and has been relying on food vouchers so she can have something to eat. We agreed to send her £100 to keep her going until her payments are made.
Mar 14, 2018
Our agents contacted us today about a single mum of two children, who has severe mental health problems. She has been living almost on fresh air and has run out of the tiny amount of money she has to live on, leaving her without gas, electric, food and nappies. We agreed to help her out by sending over £150 to tide her over until her next payment is due. Our agents feel at such a stressful time, some help from us might be the boost she so desperately needs.
Mar 1, 2018
We had an urgent request today from our agents. They had a lady, a single mother of 4 young children, that have been sent home from school because of the snow conditions. Her income support payment came through today, but her bank account was hit with direct debit payments coming out leaving her without any money and only £1.32 left on her meters. She was in a bit of a state worried about keeping the children warm with no money to heat the house. We agreed to send over £100 to use to put some money on the meters and to buy food for the five of them.
Mar 1, 2018
We were contacted about a lady who has been having problems with her housing benefit since the death of her husband a few years ago. She has single handedly been trying to keep her family afloat and keep a roof over their heads, but she is the only one contributing. She is at a point where all her money is being used to deal with debts, and to provide food for her adult children, leaving her unable to heat the house, nor have anything to eat herself. She is borrowing money from family and friend so that she can buy food, but of course has to pay that back as soon as her benefits payments come through. Our agents asked us to help her by covering the £90 fee so that she can apply for a debt relief order. We agreed with doing this, and to add an additional £30 so that she could afford to heat her home, especially as it is so cold right now with all the snow.
Jan 15, 2018
We were made aware of a single mum to two children, a three year old and a four month old. She has been literally starving herself, so that she can make the little amount of food she has available to her children. She now has no money for gas or electricity or any food. She usually budgets really well, but as with many people in January she finds it a very long month.
She tried to make Christmas good for the children, as their father has now been imprisoned for domestic violence towards the mother, but it has backfired as she now finds herself struggling so much. We agreed to send her £100 to allow her to buy some gas, electric and some food for the three of them.
Jan 13, 2018
One of our very own Biscuits came across a man in the week who was sat out in the street with people passing him by. She commented that he was so cold he had frost visible on his face. As he has a dog, he is unable to access any of the homeless shelters, plus because he has a history of alcohol and substance abuse, he is trying to stay away from places where he might get drawn back into that lifestyle again.
Our agent bought him a fleecy sweatshirt and a couple of blankets in the sales at one of the main highstreet stores and gave him £10 to buy some food with. She said he burst into tears as she handed him the sweatshirt, she'd only paid £5 for it, but to him it meant so much more. She also gave him some food for his dog. Hopefully she'll be able to help him access some local support to assist him get into accommodation of some kind that will also allow him to take his dog with him. Until that happens, he will stay on the streets with his dog, as having his dog with him has at times literally kept him alive.
Jan 5, 2018
Our client is a young man, just shy of his 18th birthday who is currently living in a halfway house. He is estranged from his mother who is an Heroin addict, and he is currently unable to claim any benefits, and does not have have food. We recommended that the young man be supported to make a claim for benefits under exceptional circumstances which he is able to do, as he is under 18 and living away from home through no fault of his own. We agreed to send him £50 to enable him to purchase some food as any claims will have a period of waiting where no payments are made, so he would be without, claiming or otherwise. Once he is 18 he will be able to claim the benefits he needs to help him, withot it being under exceptional circumstances..
Jan 3, 2018
We were approached about a lady, a single mother to a young lad who has Cystic Fibrosis. She herself suffers with mental health and mobility issues, which have become much worse following the breakdown of her relationship with the boy's father, resulting in her becoming suicidal. She tried to make sure that her and her son's first Christmas alone would be a good one, but this has backfired as she has no money for gas or electricity or food. Professionals working with her have become very concerned about the state of her mental health and her long term welfare. We were asked if we could contribute something to allow her to buy some gas and electricity. We agreed between us that we would send across £150 to help them both out, allow the purchase of some energy to heat the house, and some essential food. Our agents commented that when they told her she'd taken to her bed in an effort to try to stay warm, but was really grateful for the offer of help.
Dec 21, 2017
We were contacted urgently about a man our agents have recently been helping. He suffers with very severe PTSD and has failed an ESA assessment. He's been existing on his PIP payment only each week, £55, to cover everything, but of course this is not going very far. He lives in sheltered accommodation, and is in dire straits so close to Christmas when the agencies close down. They are trying to get his ESA appealed, but know that it is going to take a long time. In the meantime they wanted some short term help as he has exhausted the support from his local area, and is too stressed to be able to claim JSA while he waits. We agreed to send across £100 to tide him over, and hopefully our agents will be successful in getting his ESA decision overturned.
Dec 20, 2017
Our client was brought to our attention by our agents. He is a single father, following the death last year of his wife, when she was killed in a road traffic accident, having walked out in front of a lorry. He has two sons, both of whom are disabled, and as young adults, the child benefit and child tax credits have now stopped being paid. Both boys are unable to work, due to their disabilities, so he has put in an application for Employment Support Allowance, but that is goint to take some time to be processed. Everyone in the house is very down, and the boys are understandably missing their mum, but they are equally concerned about their father, who is depressed, overwhelmed and crying. The house was freezing cold when our agents visited them, and this was due to them being unable to put any money on the cards to pay for any gas or electricity. The prospects for their Christmas do not look good.
We agreed between us that we would send over £250 as there are three adults that need help. Hopefully they'll be able to put the heating on, buy some food and be able to cook some meals. An offer of hope at a desperate time, which without you all donating to us regularly we would not be able to do, so thank you.
Dec 15, 2017
We were contacted to see if we could help a young man, who is currently estranged from his family. He has Aspergers and mental health issues, and is struggling to manage his money. He had unfortunately gone overdrawn on his bank account and when his benefits payment went into his account, it was all soaked up to cover the overdraft. This has left him with nothing for food or energy. Our agents were able to get him some food via the foodbank, but with no energy he is unable to cook any of it. We agreed to send across £5 to clear his overdraft, £20 for his gas and electric and £30 to purchase some food. Our agents said they'd try to assist him with managing his money going forward.
Nov 28, 2017
Our agents contacted us regarding a lady who has fled a serious domestic abuse situation, taking her three children with her. They are currently being housed in temporary accommodation and the mum has been struggling with her health as a result of the abuse. She has been claiming Statutory Sickness Payments, but that isn't enough to meet her outgoings. She had to leave the family home suddenly and was unable to take the children's birth certificates with her, and without these she is unable to get the child benefit claim transferred to her. The father is currently refusing to relinquish the child benefit claim, even though he is not in contact with them.
We agreed to send £30, which would cover the cost of the three replacement birth certificates, along with a further £220 to allow them to buy some food and essential items.
Nov 25, 2017
Our client is a man who is employed on a zero hours contract, and quite often doesn't achieve even 8 hours of work. He is being threatened by court action over his water bill which currently stands at £400. The company he works for does corporate events and with Christmas on the horizon he will at least be given some extra hours, so might be able to raise some of this. In the meantime we have discovered his 'employers' have been allowing him to take the out of date sandwiches to eat, so he has some food to survive on, which is not ideal.
He was advised and supported in getting in touch with a debt agency who have negotiated on his behalf, and as he is a single person living alone, the water company concerned have reduced his tarrif to a lower priced one and applied this as a backdated transaction which has reduced the amount owing. The debt agency have got them to agree to stop the threat of court action and have agreed to a monthly repayment scheme for the remainder still owing.
We agreed to send across £50 to allow him to be able to buy some food that is not out of date, and £100 to go towards the next couple of months debt repayments, to allow him to catch his breath a bit.
Nov 1, 2017
We were asked to help a man that our agents had been told about by a service that operates out of the same centre as them. This gentleman has serious mental health issues, his benefit has stopped being paid and he is completely without food or any way of heating where he lives. This also means no hot water, and no way of cooking any food should he be given any from a food bank. It transpires that the DWP state they sent him a letter inviting him to attend an assessment, however as frequently seems to be happening, lots of people aren't receiving these letters. This man needs help to contact the DWP and get his payments reinstated, as he is unable to do this himself. We agreed to send him £70 to allow him to top up his energy meters and buy some food.
Oct 27, 2017
Our case is a young lady in need. Due to problems with bureauracy she has been left without any money or food. Our agents tried to secure her a food voucher by there was still red tape to navigate, which meant obtaining a food voucher was not possilbe. Our agents were extremely concerned for their client's welfare and asked if we could help out in the short term. We agreed to send across £50 so that she could purchase some food at least.
Aug 15, 2017
We were approached about a single mum who has divorced her abusive husband. She has been left with debts that relate back to the marriage, some of the debts not even hers. Her ex husband has deliberately arranged things with his work so that he looks on paper as if he is not earning enough to pay child maintenance. She was receiving tax credits, but then a malicious report was made to tax credits about her, and so they stopped her tax credits payments. This was unexpected and she needed to have money for food, so borrowed on one of these payday loans, which she is now struggling to repay, especially as tax credits haven't as yet reinstated her payments.
We agreed to send across £150 to allow her to be able to buy food for herself and her children, and this money will hopefully tide her over until her payments restart. We advised that she should investigate looking into a debt relief order, so that she could be free of the debt.
Aug 9, 2017
We were contacted about a man who following a fall from a roof had been left unable to work. He is desperately in need of a vacuum cleaner and not having one is beginning to really get to him. He told our agents he was going to go without food so he might be able to stretch his benefits to be able to get a cheap one. They asked if we could help out, so we sent over £50 so he could be able to get a vacuum cleaner and still have money for food. Hopefully being able to keep where he lives clean and tidy will help to improve his self respect and mental health.
Jun 10, 2017
Our clients were a young woman and her partner. She had recently been released from the mental health section of her local hospital. They have been having problems with managing on their very tight budget, wouldn't be receiving any further benefits payments for several days and have hardly any food in the house. The woman is gluten intolerant and needs to eat food that is suitable for her to consume. Her partner suffers with severe depression and doesn't always consider her needs when he fixes himself something to eat and will eat the gluten free food that is set aside for her. We agreed to send across £50 to allow a small food shop to tide them over until they get their next benefits payment.
May 26, 2017
Our client is a single man who has been street homeless for quite some time. He was living in a tent during the winter, but having developed a chronic cough was ordered to stay with friends temporarily while he recovered. Once the weather improved he moved back towards "home" and stayed with other friends for a nominal sum of money, but now every penny he had has been used up so he is faced with having to navigate the Universal Credit system which seems to cause more headaches than it offers solutions. While he waits for his first payment which could be another few weeks we agreed to send across £75 to allow him to top up his meters and buy some food.
Apr 25, 2017
We were made aware of a Mum who has been staying in the accommodation made available to parents when they have a child in the hospital. This Mum, her daughter had had an accident and to date she has been through seven operations on her leg, and they are hoping she will be able to leave hospital this Friday, after her operation taking place today. As the daughter has been getting very depressed with all this going on, her Mum has been staying overnight at the hospital but has to pay £15 per night to do this. She has had so much time off work they are no longer able to pay her, and she has sold everything she can to raise money to pay for this accommodation. We agreed to pay the accommodation up to the Thursday night and send across some extra funds so that they are able to buy some food for when they return home.
Apr 20, 2017
We were made aware of a young woman who due to unfortunate circumstances with her parents, suddenly found herself homeless. Fortunately some friends have taken her in temporarily to keep her off the streets, but they are unable to feed her as they are on a very tight budget, and she has no money at all to buy any food herself. We agreed that we would send across a small sum of money to tide her over while the local authority considers what will happen with her as she is still considered a minor. Our representative was going to meet up with her and take her food shopping and help her get that to her temporary home.
Apr 13, 2017
We were approached about a desperate situation, a family with six children (possilby a blended family) that had been evicted from their home and made homeless. They'd been temporarily housed in a tiny flat up on the 14th floor of a high rise block of flats, and had been supported in that move of home by the council. Now though they've been offered more suitable and long term housing, in a first floor flat big enough for their needs. This is brilliant but they had no way to move their larger items of furniture, in fact, they've been relying on foodbanks for food for the eight of them as they are applying fr Universal Credit and there is a huge waiting period until any money is received. We sent across £250, £100 of which to help with the moving costs, the rest for food for them all.
We received an email on behalf of them, they said : Thank you so much that is amazing! 6 children and 2 very grateful parents say a massive thank you to all at the biscuit fund I hope their luck is finally changing.
Then this update: The family are now moving as we speak I haven't seen the mother smile since I first met the family until today it's so nice to know there are people who care when all appears so hopeless.
We sincerely at The Biscuit Fund hope that their luck will be changing for the better.
Mar 16, 2017
We were approached about a man in his 50s, with complex mental health issues. He lives in a caravan in quite a remote area, not easily able to access public transport. His van needs gas bottles to provide fuel for the heating and for cooking. He had no money to pay for this, nor for electricity, food or fuel for his motorbike he uses to get into town. We agreed to send across £150 to allow him to purchase a bottle of gas (£52), to put some money on to his electricity meter and buy some food. He is being supported to get his application for Personal Independence Payment put through again, as he lost his award of PIP when he failed the transition from Disability Living Allowance.
Mar 10, 2017
A homeless charity were supporting a young girl who had no spare clothing, nor spare shoes. They desperately needed size 6 clothes and size 4 shoes. We got in touch with them to see if we could help, who responded by saying they'd had some clothes and shoes donated to give to her. They had secured accommodation for her, donated plenty of food and assisted with applying for benefits. They asked if we could possibly send a small amount of money instead to tider her over until her first benefit payment could be made. So we sent £50 today for them to pass on to her.
Jan 20, 2017
We were made aware of a man who volunteers in his local area with an organisation that helps the less fortunate. He'd discovered his fridge had blown and all his food had gone off. It was a second hand fridge anyhow that had been given to him by a friend, and had lasted well. He'd been offered a replacement fridge, which the organisation he volunteers for was going to arrange to get PAT tested for him, but he had no money to buy any food until his benefits payments were due to be paid next Tuesday. We agreed to send across a sum of £30 so that he could replace the food he'd lost and refill his fridge.
Nov 29, 2016
We became aware of a man in his late 50s who had been forced to leave his previous job as a carer as his health was so poor, with a long list of physical ailments. He applied for ESA but was unsuccessful and forced into claiming Job Seekers instead. He is keen to try to find some employment as he feels this will help improve his mental health, but trying to get back into employmentt means interviews and suitable clothing. We made them aware of the flexible fund which is set up for purposes such as this. As we began to find out more about this man we realised that life had dealt him many unfortunate blows. It was decided that the fund should send him £50 as an exercise in hope. When you are struggling so much, just to survive, finding any spare money to even buy a shirt becomes nigh on impossible, so hopefully this will allow him to see that there are people that do care.
Aug 12, 2016
An urgent case came to our attention. A man who, for half of his life had been a below the knee amputee, with heath complications connected to this. Despite letting the DWP know he wouldn't be able to attend a work capability assessment, they stopped his Employment Support Allowance claim, which left him with no money, and the knock on of this was his housing benefit and council tax relief claims also stopped.
With two children under 10 to feed and no money, he was trying to see if he could return his motability vehicle so he could have at least the money that went to pay that, for food instead. Doing this though would mean he couldn't get around so well, and would struggle to get the children to school.
His gas and electric were on prepayment meters, so there were no debts associated with them, however there was nothing on the gas card, so they were without hot water. As all this had happened with such short notice he was unable to prepare for it financially, so the bank were returning direct debit payments and debiting his account with bank charges instead. Although as it is such a hand to mouth existance, it is almost impossible to have any sort of a financial buffer to deal with these kind of emergencies. So we sent over £200 to buy food, put money on to the gas card and fuel in the car. He was so grateful, and insisted that when he was able to, he hoped to pay the money back to the fund so that it can be used to help someone else.
Aug 10, 2016
A man in his 40s had been encouraged by his local job centre and social worker to move from claiming Job Seekers allowance, to claiming Employment Support Allowance (ESA). The problem though was that this meant he fell through the gaps of the benefits payments and his money suddenly without warning stopped. Living alone, with mental health issues, and unable to adequately access help, he turned to his mother for help. Seeing her distress call, we stepped in, gave some advice as to how to proceed and arranged for a food shop to be delivered to his home so at least he had some food in the house. Hopefully, his ESA payments will begin soon and he will be receiving some money again.
May 2, 2016
This young man had managed to secure employment but it was a zero hours contract. Added to that because he had started work in the middle of the month he was going to be without any money for six weeks. He didn't have any money to catch a bus to work and was walking the several miles there and back each day. Estranged from his partner he couldn't have his young daughter to visit as he was unable to feed her when she visited as he didn't have any food to feed himself or give her. We agreed a sum of £150 to help him and to hopefully keep his head above water until he could be paid.
May 2, 2016
We were alerted to a young mum who had posted that after her bills had been paid she had only £15 to last her a whole month for food for her and her six month old baby, and there were health restrictions with diet. We sent over a sum of money to tide her over so that she could get some extra help in place to help her with budgeting and sorting out her rent and council tax. She was very relieved for the assistance.