May 28, 2018
We were asked to help a single man who is seriously struggling to manage financially, on top of suffering with mental health issues. He is in debt with his landlord and has been giving extra money to them, leaving himself without money for food. Our agents suspect there is an issue with this man's housing benefit, which they are hoping to be able to resolve, however the stress of the money owed to his landlord has resulted in him self-harming, and our agent was on the phone to him waiting on an ambulance to take him to A&E, while we were reviewing his case. We agreed to send him £60 to allow him to buy some food and top his phone up a little, as this is his link to the outside world.
Jul 24, 2017
We were contacted about a young man that had been sanctioned on his Job Seekers payments because he failed to attend a Job Centre Interview, the reason he missed it was because he was in hospital. This meant his only source of income stopped so he was without money for food, gas or electric. We were asked for £60 to keep him going until his sanction could be reversed, and he can be transferred onto Employment Support Allowance, rather that Job Seekers.