Aug 1, 2018
Our agents asked us to assist a couple that have now been offered housing. They had previously both been living in the back of a van, and had moved to the area, so were not eligible for help from the local authority. Our agents have fundraised to obtain some of the items they needed, but they still are in need of an oven. He is now working a few hours a week, with the hopes the hours will increase, and his partner is in the process of attending interviews. We agreed to send them £80 to use towards purchasing a reconditioned oven.
Jun 15, 2018
We saw a call out on Social Media for a homeless man that had absolutely hit rock bottom. An outreach group had been helping him, and sufficient money had been raised to cover the cost of a deposit and the first weeks rent of a bedsit. However, despite that, he has absolutely nothing to take with him when he moves in, no plates, cups, a kettle, something to cook in, etc, etc. We discussed this between us and agreed to send over £85 to the people that were organising this on behalf of the man, as a contribution to be used to get some things together for him. Hopefully his benefits payments will soon be in place for him.
May 29, 2018
Our case, a single man, previously homeless has been offered a permanent home, however although he has managed to secure most of the items he needs, he has not been able to get hold of a bed. We agreed to send him £100 to go towards the cost of that, or maybe cover the cost of a second hand one and have money left over to buy some bedding.
May 29, 2018
Our contacts asked us to help a single formerly homeless man who has been offered a permanent home, but although he can move into it, does not have any money to put on to the prepaid electricity meter, so that he can have an electricity supply. We agreed to send over £40 to allow him to do this and be able to occupy his new home.
May 18, 2018
A strange request, but one based in decency. A homeless team that work on a daily basis with people that are street homeless told us about a situation where if you are on the streets and don't have much in the way of belongings, often you only have the underpants you are standing up in, if that at all. They try to keep themselves clean by washing them in public toilets and dry them under the hand dryer before putting them on again before they leave. Their request was for some funds to buy enough pairs of underpants so that they could make sure that those they see daily can have a spare or first pair. We agreed to send them £75 so that they could stock up on some supplies.
Apr 30, 2018
The request we received was to help out a man who is currently homeless. Being homeless he is entitled to a free dental check which he visited a dentists for, however he did not realise that the dentist was a private one and not an NHS practice, which meant he found himself responsible for a charge of £25.50. We were approached for help with paying this, which we agreed to do.
Apr 5, 2018
A post on social media was spotted asking for a pair of trainers to fit a man who tonight finds himself street homeless, but does not have any suitable footwear. They've been able to help him out with a sleeping bag and tent, but needed shoes. We agreed to send the man £20 so that he can get himself some suitable footwear.
Mar 28, 2018
The man we helped is a young man who following being kicked out of the house by a family member had found himself homeless and on the streets. He has been with a homeless shelter for a few months, but has now been offered a permanent place to live. He has a learning disability, and struggles to communicate. His parents were killed in an accident when he was a young child, so he has no one else to look out for him. He was recently attacked and his attacker is now serving a prison sentence for this, so he is very vulnerable. He needs some things for his flat, so we agreed to send him £70 so that he could buy some items second hand from his local selling sites and pages.
Feb 28, 2018
We were asked to help a man who has been living on the streets for some time, or in very temporary situations. He has now been offered a room in a shared hous. He is on an extremely low income and has used most of that money to pay for the deposit for the room. He has nothing but what he stands up in and needs some bedding, crockery, etc. We agreed to send over £70 so that he could purchase what he needs.
Feb 24, 2018
We were asked to help a man currently living in a homeless shelter, he has been offered a place to live but needs help with the first weeks rent so that he is able to sign the tenancy, he will be able to handle this going forward though. We agreed to pay this for him, and sent across £82.62 directly to the housing association, then a further £30 to the gentlemen to help him out get settled in.
Jan 16, 2018
Our client is a young man who has been street homeless for sometime. He has now been offered a permanent place of his own, but obviously has nothing to his name in terms of furniture or white goods. Our agents have applied to his local council for a welfare grant and they have supplied a fridge, kettle and a toaster. A cooker and a washing machine have been applied to one grant for, and for a freezer to another grant. This means he still needs a bed and a chair or sofa of some kind and we were asked to help with this. We agreed to send him £100 so that he can access his local Emmamus to get both of these from them second hand. Any left over money can be used to purchase some bedding.
Jan 13, 2018
One of our very own Biscuits came across a man in the week who was sat out in the street with people passing him by. She commented that he was so cold he had frost visible on his face. As he has a dog, he is unable to access any of the homeless shelters, plus because he has a history of alcohol and substance abuse, he is trying to stay away from places where he might get drawn back into that lifestyle again.
Our agent bought him a fleecy sweatshirt and a couple of blankets in the sales at one of the main highstreet stores and gave him £10 to buy some food with. She said he burst into tears as she handed him the sweatshirt, she'd only paid £5 for it, but to him it meant so much more. She also gave him some food for his dog. Hopefully she'll be able to help him access some local support to assist him get into accommodation of some kind that will also allow him to take his dog with him. Until that happens, he will stay on the streets with his dog, as having his dog with him has at times literally kept him alive.
Jan 8, 2018
It was an urgent request we received to help a man who has been long term homeless. He has been offered a home to move into but has absolutely no furniture whatsoever. Our agents have applied to the emergency fund with his local council to help purchase some items, but they wanted to know if we could help with some money to get him started. He is in receipt of ESA and PIP but has no spare money to purchase anything. We agreed to send him £100 and hopefully with that and the support of our agents he will be able to pick up some low cost items second hand on local selling sites.
Dec 22, 2017
Our contact today came from a homeless agency, where they have been supporting two individuals leave the homeless hostel they have been staying in, out into places of their own. The places came up at short notice and they had to accept them there and then otherwise they risked losing the opportunity. This meant them moving out with no furniture at all, and both of them needed a bed or a mattress at least to sleep on. We agreed we would send £100 to each of the men so that they could use the money to source something local to them.
Nov 23, 2017
We were contacted by our agents asking for help for their client, a man who has been homeless for quite some time. He has been sofa surfing, a hidden kind of homelessness, where you rely on people being able to allow you to sleep on their sofa for a night here and there. This level of uncertainty is quite unsettling for a person. He has finally been offered a flat, but has nothing to go into it in terms of furniture, crockery, small appliances. Our agents have been able to source some of these items for him, but asked for a small amount of help with this. He also hopes to set up a room for his teenaged daughter when he can. We offered to send over £50 to them to spend on his behalf.
Nov 10, 2017
A homeless support centre contacted us to ask for help for a young woman they are helping. She has finally been offered accommodation, having been homeless. Although she is signing for the keys, she has no belongings, and certainly not any furniture. The charity had put a call out for used items that could be gifted to help her, such as a fridge, etc. We agreed between us we would pay £75 to the charity, for them to use on her behalf to pay for some second hand items she still needs but isn't gifted.
Sep 29, 2017
Our clients contacted us about a client they had recently been put in contact with. She has been offered her first tenancy after having lived in hostels for the past two years. She has no white goods, nor furniture, only what she could carry. Our agents have helped her source a bed and some furniture, funding has been sought for kitchen appliances, but she still needed a washing machine. As she had been quite fortunate in what had already been supplied towards her, we agreed to send across £50 so that she could use that to find a second hand or reconditioned one on one of her local selling sites.
Sep 1, 2017
This is a very sad case, a vulnerable couple, she 52, him 47, both suffering with health condition, wsere forced to leave their home following threats of violence. They literally left with what they could carry and have been living in a tent in a farmers field. Someone took pity on them, and suggested they stay in their home while they were away on holiday. They found a flat, and a landlord who was prepared to accept housing benefit payments, but then there was a problem in that their previous landlord was refusing to give them a reference. They finally found a landlord who was happy to work with them, understanding and sympathetic to their plight and they move into their new place early next week. We agreed to pay £100 towards their deposit.
Aug 18, 2017
This is the hardest group for agencies to source funding for, they are so far down the chain of needing help, with almost everyone coming before them. He had recently been housed, after a long time waiting, and temporaily houses in a hostel. We were asked to help them with purchasing some white goods, and they had a list of things they needed, as where he'd been moved to there was nothing there at all. We all agreed that we would send across £100 so that this young man with the help of his support worker, could try to source second hand items in the area that he lives so that he could get more for his money, plus it keeps things that are already in circulation out of landfill, so everyone wins.
Aug 17, 2017
Our client, a man in his middle 50s, has recently been housed into his own accommodation, but it is completely unfurnished. His agents applied to his local council for a home needs award, and they do help to a degree, but there is a limit of course. A mattress was found for him via his local Freecycle, but he needed a washer and some bedding, as having spinal issues means that he is incontinent and needs to wash his bedding regularly. We agreed to send over £200 to put towards a washing machine and some bedding.
Aug 16, 2017
Our client is a lady who has been street homeless. Like so many people in this situation, they have nothing to put into their home, and most are not furnished or have white goods in them. The local councils are not always able to help. Initially we had offered to send across enough money to purchase a tiny table top oven, which includes a hot plate, but they are not allowed to have hot plates in their accommodation. In the end we agreed the sum of £100 so that she could hopefully purchase items second hand to help them set themselves up.
Jul 28, 2017
These particular agents of ours help people move into accommodation where they have been long term homeless and would struggle with the transition of living alone. He had been living in very temporary accommodation for a long time and never really had a home of his own before. Finally suitable accommodation was found but did not have any furniture or anything else for that matter to move into it. Our agents managed to get a home starter pack from the local council, but they were unable to arrange for an oven for him. The young man is keen to get settled and begin a new healthier life, hoping to start a career with the railways. We managed to find a decent basic oven, and including delivery and fitting came to under £200. He should be having his new oven fitted very soon.
Jul 28, 2017
Our agent contacted us about a woman who frustrated with the lack of support in her area took it upon herself to fight her alcohol addiction. Doing this on her own meant that she missed an appointment with the Job Centre so they sanctioned her. This meant that her rent and council tax support also stopped being paid, the result of which is that she now faces eviction due to arrears of £320. As she was so ill due to the alcohol detoxing she was unable to seek support until now. Our agent has intervened on her behalf and sought assurance that if £200 could be raised would she be certain of being able to remain in her home. They will try to get some help with the rest from the council as it should have been possible for her to submit a nil income form to the council and have her rent and council tax covered, which would have prevented the arrears. We agreed to send over the money needed to allow her to keep her home. We didn't want to have her back out on the streets again, where it would be highly likely she'd be tempted by alcohol again, given how hard she has worked so far to get herself off it.
May 18, 2017
The female we were approached for help has been street homeless for quite some time. She has issues around alcohol and has been struggling to stay dry. She'd been living in temporary accommodation, but there are rules that your arrears are not allowed to exceed a set limit, so this meant she was at threat of being put back out on to the streets and would lose her support. Our agents had stepped in and found that lack of support had caused this lady to get into the arrears that she had. Closer support has been arranged and it was agreed she would pay her charges weekly as she should have been doing. Hopefully removing this pressure from her will help her to stay dry as the financial pressures and feeling out of control was driving her back to drink again, creating a spiral of self destruction. We as a fund agreed we would send across enough money to clear almost half of the arrears and she would be supported to repay what was left with some budgeting assistance. Hopefully with better support in place she will be able to get her life back on track.
Apr 13, 2017
We were approached about a desperate situation, a family with six children (possilby a blended family) that had been evicted from their home and made homeless. They'd been temporarily housed in a tiny flat up on the 14th floor of a high rise block of flats, and had been supported in that move of home by the council. Now though they've been offered more suitable and long term housing, in a first floor flat big enough for their needs. This is brilliant but they had no way to move their larger items of furniture, in fact, they've been relying on foodbanks for food for the eight of them as they are applying fr Universal Credit and there is a huge waiting period until any money is received. We sent across £250, £100 of which to help with the moving costs, the rest for food for them all.
We received an email on behalf of them, they said : Thank you so much that is amazing! 6 children and 2 very grateful parents say a massive thank you to all at the biscuit fund I hope their luck is finally changing.
Then this update: The family are now moving as we speak I haven't seen the mother smile since I first met the family until today it's so nice to know there are people who care when all appears so hopeless.
We sincerely at The Biscuit Fund hope that their luck will be changing for the better.
Mar 28, 2017
We had a man referred to us that had been provided with his own accommodation. His council had very generously helped him with certain items of furniture, but he had no way to keep his clothes and bedding clean, and with serious eyesight issues, taking them to a laundrette was not an option. A very reasonably priced washing machine was found for him, purchased on his behalf and will be delivered to him this Friday. He is extremely grateful for the help.
Mar 27, 2017
We were contacted urgently about a lady who needed help. She'd been offered accommodation of her own, which meant she could move out of the hostel she'd been staying at. The only barrier to her being able to move in was the requirement to pay £104 advance payment of her rent. This was all that was in the way of her being in her own place, so we agreed to send across the money to the agents helping her, so the payment could be made on her behalf.
Feb 22, 2017
A couple when they were made homeless placed their children with the woman's mother for safekeeping to keep them off the streets. They hadn't seen their children since last year, so we agreed to send across £30 to cover the return train fare for both Mum and Dad, and also a small amount to purchase some gifts for the children.
Feb 8, 2017
We were contacted today by an agency that are working with a man suffering with anxiety and depression. He had got himself into some quite serious debt and had effectively switched off to it all, shoving his head in the sand. He hadn't claimed any benefits at all for the past two years, relying instead on family who had been putting him up and feeding him. These debts have begun to catch up with him and the relentless letters chasing the debts are only serving to increase his anxiety and feed his depression. The agency are now in the process of helping him to apply for employment support allowance, and seek much needed medical help. They are also helping him deal with his debts, urging him to apply for a debt relief order, as he has no assets or savings. Unfortunately, though with no money to his name he is unable to raise the £90 needed to pay for the fees for the order. We agreed that by sending the money across to cover this, it would allow him to have some relief from stress and begin to rebuild his life again.
Jan 19, 2017
Our agent told us today of a man she had come across as part of her work supporting the homeless in her hometown. This man had driven up from another part of the country to try to find family. He had ended up giving away his car, his laptop and all his clothes apart from those he stood up in, and had been living street homeless for the past two weeks. He realised that he needed serious help with his mental health and asked for help. So our agent secured him mental health intervention in his hometown, she just needed to get him home again. This is where we come in, we agreed to pay the £20.60 for his train fare home and a small extra sum of money to purchase some food. A volunteer agreed to travel with him to make sure he got back safely and was met by the crisis team at the other end.
Dec 29, 2016
Our agents told us of a man who had been attending a Christmas Crisis centre for meals and stayed for both nights that the accommodation was provided. He has been sleeping rough, in his sleeping bag with no shelter at all. A friend had offered him the chance to share his tent, but it was filled with this friend's belongings, and our agent could forsee this could cause problems. We agreed a sum of £70 to be put towards purchasing him a double skinned two man tent, which one was found for £50 in the sales, and the remaining £20 being put towards purchasing some essential items for him. Hopefully having the tent will mean he can stay dry, even if staying warm is more difficult, especially given how cold it has been just lately. In the long term, hopefully he will be able to secure permanent indoor accommodation.
Our agent got back in touch to let us know this
"He was so happy and the tent is epic
When he told me his story, and I said "there maybe a solution to this....leave it with me" He didn't think I was telling the truth xx
He's so utterly happy and when I gave him the tent went all silly on me x He just couldn't cope as didn't believe x
He's off shopping today for supplies with the remainder £20 and for a man that didn't smile before he is now xx
Thank you so much "
Thank you to everyone that has donated this year to The Biscuit Fund, without your help, none of this would be possible.
Dec 27, 2016
Our agent told us of a homeless man who had lost his award of employment support allowance and with it his housing benefit, so was evicted from his home. He came to attention when he stayed with a homeless project over the Christmas period. Turns out he has extremely ulcerated legs from standing and walking constantly. In fact the two nights he stayed at the Christmas homeless shelter was the first time in 3 months he had slept laying down. He's spent the last 18 months sleeping rough in a church porch. He had fought with the assistance of a local to him advocacy group to get his ESA reinstated, but his local authority were unprepared to help him with housing to get him off the streets, and the advocacy group closed down. Our agent, with the help of the Christmas Homeless Project managed to find somewhere for him to live, that will be prepared to accept housing benefit for the rent. We were glad to help out with the £200 necessary to cover the deposit. Hopefully he will now be able to be somewhere safe and warm, where he can begin to recover.
Dec 24, 2016
Our agent that provides some Christmas Cheer for the homeless each year in the area she lives, this year decided that not only would they put on the Christmas Dinner which is always very welcome, but she would with help put together some small hampers of goodies. This would mean each person would receive a small hamper of nice goodies to take away with them. Nothing big, some smellies, nice care packages really with some sweets and chocolate. She already had the funds to provide 45 of the boxes, so we sent across £225 to cover the remaining 45 boxes, so she'd have 90 hampers in all.
Dec 7, 2016
A young man in his 30s crossed our radar today. His back and pelvis is smashed, he is incontinent and a wheelchair user. The bag he uses to help with the incontinence is leaking, which is causing him distress. Our agent is sourcing a replacement bag for him to use, however he was absolutely desperate for some warm clothing. We sent across £110, and with the help of the agent, a warm coat, thermals, teeshirts, jumper, pants and socks were purchased, along with some toiletries to help him stay clean. Packs of wipes are useful for when he is unable to access washing facilities. Our agent, who stated how shocked she was at his condition, being a wheelchair user and living rough too, she would access help for him to try to get him to a place of warmth and safety.
It has been so cold, so these warm clothes will help him stay a bit warmer tonight. Also hopefully, some accommodation can be found, as living on the streets is unsuitable for anyone, especially someone totally dependent on a wheelchair.
Dec 6, 2016
We received the brilliant news that a homeless man we knew about had finally been offered accommodation that would take him away from being homeless, living on the streets. Unfortunately, due to initial set ups of moving into the flat, his bank account was unexpectedly debited by a cost he wasn't expecting to happen. As it was by direct debit and the company concerned maintained that he knew about it, they were not prepared to refund the money. This action left this man without any money for gas or electricity, so he was unable to have any heating on or cook any food. We agreed to send over a sum of £50 to allow him to add some credit to his energy meters and warm up his new home.
Nov 4, 2016
A man we had helped before with practical support had found himself homeless after his relationship with his family broke down. Our agent was liaising with his local authority to try to get some temporary accommodation sorted out for him, but for now he was staying with his Mum, sleeping on her sofa, but was unable to offer anything for food, which she couldn't afford herself to provide. We sent across £100 to pay for food and much needed toiletries.
Oct 27, 2016
A single man who had been hit badly by benefits cuts following the departure of his adult son from the household was in desperate need to some support. We became aware of this man's situation, and from the information we were able to get, he was in a dire situation and in desperate need to apply for a debt relief order in order to clear some of the debts he has, especially the high debts to do with his housing which will allow him to avoid eviction and homelessness. As he is only receiving job seekers allowance of £73.10 per week, it was impossible for him to meet his bills and buy some food, and then on top of that find the £90 necessary to apply to the Insolvency Service to have a debt relief order be processed. We considered that as this would mean this man could keep a roof over his head it was an easy decision to make.
Oct 26, 2016
A man we had been aware of before and had been offered practical help with getting off the streets had finally been offered a place of his own to live, as well as being awarded custody of his daughter. Our contact had organised the white goods and practical items of furniture, but this man has really bad COPD and the freezing cold flat was making his health worse. A couple of huge carpets had been found that would be suitable, plus there was someone standing by who could arrange to have them fitted if we could provide the funds to purchase them. We agreed to cover the cost of both carpets, so £130 was sent across to allow this to happen.
Oct 17, 2016
A man, with a troubled past and desperately trying to turn his life around for the better had been offered a much needed place to live. Currently he is in receipt of Job Seekers Allowance only which does not stretch far at all. The deposit for his flat was almost £400 and he needed to somehow find that himself which was proving almost impossible. He was already showing self-reliance by signing up to take a business course, so we felt confident with a bit of assistance this might be achievable, so felt offering him £150 would go some way to help.
Oct 13, 2016
Our contact had been contacted to say that someone she was working with had sustained a knife attack, leaving him with a slashed face. She arranged to meet him in a public place and when she got there, he had just been attacked again, which she assisted the Police with.
He has been living on the streets, accompanied by his very well behaved dog. Our contact has been working with this man's local authority to get him off the streets and into housing, even if temporary housing to begin with, an appointment has been booked for this weekend. She had found somewhere for him in the next town to go to for a few nights, to get off the streets and be able to feel safe for the first time in ages. We agreed we would cover the cost for four nights in bed and breakfast accommodation, at a location that would allow him to take his dog along with him.
In the end it was possible to pay for him to stay in safe accommodation for four nights and also to have some spare money to buy some shoes as well.
Sep 29, 2016
We were made aware of an urgent case of a man who had been living in a homeless shelter, lost his phone and as a result lost contact with his family, as their numbers vanished with his phone. His family struggled to get in contact with him, and when they finally did, it was to tell him his sister had died and the funeral would be the very next day. He had no way to get there, nor did he have any suitable clothing to wear. So one of our contacts managed to get some an inexpensive shirt, tie and some trousers. They also organised the money for the bus ticket for him to get to the funeral, which he has attended today. A small, low cost challege for us, but it meant more than words could say to him, as he could at least say goodbye to his sister.
Sep 7, 2016
We sent £100 to a woman who was at risk of losing her home that she shared with her son. A benefits team were helping her to sort things out with the court and getting her local authority to look at her housing benefit claim which had been incorrect for some time. It was agreed that a contribution towards what was outstanding with the debt on the housing would allow the benefit team breathing space to help the woman out and keep both her and her son being evicted and made homeless.
Sep 4, 2016
An easy one for us, we sent £50 to a charity that regularly feeds the homeless in their area with a hot meal, to help to keep up their spirits, keep them fed and show that someone does care. They used the money to buy 200 sausages, some vegetables, potatoes and gravy. Such a small sum of money making a huge difference to so many lives. All thanks to your donations that goes to help organisations like this that are working literally out on the streets of the UK.
Aug 18, 2016
We were contacted by someone who had seen on social media a group that helped the homeless, were fund raising to put together winter bags to give to the homeless. Many people on the streets don't have regular access to things that we might take for granted. A small tent to give them shelter is a start. Knowing that by contributing to their fund raising efforts, we are able to help many people all at once. So we sent across £140 to sponsor tents and winter packs, so they are ready for when the weather changes.
Jul 28, 2016
We were contacted about a mother in receipt of employment support allowance, who with the support of an agency had been provided with a paper bond for a place to live, but the bond was only good for six months. Now that the six months were up, her landlord was pushing for the deposit to be paid, otherwise he stated he would have no choice but to begin eviction proceedings. We confirmed via the agency that if The Biscuit Fund offered to pay £250 towards the deposit, that the landlord would be prepared to accept the remainder of the payments over a longer period of time to allow the mother to be able to pay this.
May 2, 2016
A gentleman with mental health issues had become estranged from his partner and their young son and had ended up in temporary accommodation. As he was considered vulnerable, he was found permanent accommodation but without any income and no means to raise the £100 they needed as rent in advance he was stumped. Fortunately we were made aware of his situation and were able to send over the money so that he could be assured of somewhere safe to live.
May 2, 2016
A young woman, her partner and their very young son had been homeless and in temporary accommodation for some time. Finally they had been offered permanent suitable accommodation but they didn't have any money to move their belongings to their new address, so an amound was agreed and passed on for them to be able to get some help with a van so they could move to their new home. Her Personal Independence Payment application had been refused, so she was guided towards help so she could reapply.
May 2, 2016
A young vulnerable woman with mental health issues had been offered much needed accommodation but it was unfurnished. She didn't have a bed to sleep in or anything to cook any food in. A sum of £300 was agreed and sent over to her to allow her to, with help, purchase the items she needed so desperately.
May 2, 2016
A single father with a young daughter had been in temporary accommodation. They had been allocated accommodation but only on the provision that they cover the first two weeks rent, which amounted to £245.74, which he didn't have and it looked like he would be unable to take up this permanent accommodation. We were able to cover this for him to ensure both he and his daughter had somewhere safe to live. They had been waiting for ages for somewhere permanent to come up and getting this close they were distraught that they might not have been able to take it up. Glad the fund could help.
May 2, 2016
A gentleman who was quite unwell was being moved on from the hostel accommodation he has been in as he had hit the maximum stay he was permitted. Some supported accommodation was available for him as he was so unwell and considered a priority case. It became obvious though that he had no food, no toiletries as there had been a gap in his benefits. We sent him £50 to cover him between his benefits payments so he could get food and essentials.
May 2, 2016
A homeless couple out on the streets were trying to beg to get some money for food to eat, but were being moved on. Turns out the man needed surgery but the hospital weren't prepared to do that while they were homeless and out on the streets as he needed recovery time somewhere safe and warm. He was refusing to have the treatment without a roof over their head as he was too afraid to go into hospital and leave his wife vulnerable and alone at night on the streets. We arranged to get some money to them for food and someone in the area local to them spoke with them to their doctor who wrote a letter in to the local council to try to progress their case on the housing list. As it was a very cold weekend, temporary bed and breakfast accommodation was sorted for them so they could at least get warm and rest.