Jan 23, 2018
Our contact asked us to help a lady who is living in a rented property where the boiler has not been functioning properly. Her landlord has been ignoring her pleas for help with this, and it has got to the point that the environmental health officer has stepped in and given the landlord 7 days to call out an engineer and rectify the issue. In the meantime she has had to run freestanding electric heaters to stay warm. The knock on of this is that over the past three days she has put £40 on the electricity meters, which is money she has had to borrow from a relative. We agreed to send the lady £60 so that she can repay the £40 and have £20 spare to put on her meter.
Jan 18, 2018
Our agents contacted us about a single mother of three children. Her oldest child has behavioural issues and is consequently tutored at home, as mainstream school cannot manage his behaviour. Her middle child has a health issue, and the youngest is only 3 years old. The middle child is 11 years old and has a heart problem, which means he needs surgeries to correct this, has to take medication to keep his blood thin, and has oxygen problems. She has applied for Disability Living Allowance, but has failed to achieve this. We guided her to some agencies that can help her apply for this, and support her through the process and sent over £80 to help her with the extra heating and transport costs.