Apr 18, 2019
We were approached about a couple that are one year short of retirement. The lady works as a cleaner but has had to have three weeks off work as her arthritis has been so painful. She has only just received her Statutory Sickness Payments. They have a number of debts, and are subject to double bedroom tax as they have a three-bedroomed home. They are desperate to down-size but their rent arrears are too high to allow that to happen. They are trying to get to a position where they can address the arrears to allow a move to happen. Their Universal Credit claim won't update to reflect that the wife has only received SSP, instead of her usual wage until early May. They have been existing by using foodbank vouchers, as every penny they've received they've used to try to keep their home and fight off the threat of eviction and subsequent homelessness. They've now exhausted their entitlement to help from the foodbank and have no money for gas or electricity either until they get any benefits payments in early May. We agreed to send them £100 so they can buy some food and top up their energy meters.
Nov 6, 2016
We were made aware of an elderly couple, 96 and 88 years old, who had been burgled in their home, by someone forcing the rear window while they were in the warden controlled property. The elderly gentlemen had carried his army papers in his wallet since he had served in the Royal Engineers. Unfortunately his wallet containing these papers was stolen, along with some cherished jewellery and a purse. We organised for a small bouquet of flowers to be sent to them, as it must have been such an awful shock.
We later found out that a local locksmith had arranged to go to their home and offered to change their locks for them and refused to take payment. He wanted them to feel safe again in their home. There are some kind people about.