Aug 12, 2019
A mother of four children, ranging in age from 11 years to 20 months. Her eldest child is disabled and needs extra care. She currently does not receive any extra support with the children, but now social services have become involved to offer her some help/respite care. She is in receipt of benefits but because of overpayments she currently has a large chunk of her money deducted, leaving her with income support of £50 to last them all a fortnight, and all her child benefit (she doesn't receive any child benefit for the youngest child in line with the new regulations) goes to a credit union. She is struggling and not coping well at all. Our agents have referred her for some urgent debt advice and we suggested that she is supported in making an application for a debt relief order, and we would cover the cost of that. We also sent her a biscuit boost of £60 to be used to get some food for them all and top up her energy meters.
Dec 20, 2017
Our client was brought to our attention by our agents. He is a single father, following the death last year of his wife, when she was killed in a road traffic accident, having walked out in front of a lorry. He has two sons, both of whom are disabled, and as young adults, the child benefit and child tax credits have now stopped being paid. Both boys are unable to work, due to their disabilities, so he has put in an application for Employment Support Allowance, but that is goint to take some time to be processed. Everyone in the house is very down, and the boys are understandably missing their mum, but they are equally concerned about their father, who is depressed, overwhelmed and crying. The house was freezing cold when our agents visited them, and this was due to them being unable to put any money on the cards to pay for any gas or electricity. The prospects for their Christmas do not look good.
We agreed between us that we would send over £250 as there are three adults that need help. Hopefully they'll be able to put the heating on, buy some food and be able to cook some meals. An offer of hope at a desperate time, which without you all donating to us regularly we would not be able to do, so thank you.