Feb 24, 2018
Our agents contacted us to ask if we could help a lady that has succeeded the tenancy of her mother's property, following her mothers death. There was a lot to sort out at the property as the mother had been a hoarder and so it was necessary to get some remedial work done before our client could move in. She has found that there is a debt on the energy meters that relate to standing charges, amounting to almost £40, so she is afraid to top the meters up as the energy company have said they will take the amount owed all at once from whatever amount she uses to top up until the debt is cleared. She is afraid to top up as she can't afford to lose all that money at once, so is sat in the dark and cold. She also suffers with epilepsy and mental health problems, which this situation is only making worse. We agreed to clear the debt for her and sent over some extra money for her to use to heat up her home.
Dec 12, 2017
Our agents contacted us about a lady in her 50s with a heart condition, who had been registered as a carer for her sister, who sadly has now passed. While struggling to grieve, she applied for ESA but had problems maintaining contact with her doctor and is now no longer claiming. Her family have stepped in and are feeding her, but she has debt on her gas account, which means with very limited income she is struggling to meet the demands of the debt. This also means she cannot afford to put her heating on, which she needs to be able to do right now. Our agents are going to help her with her benefits, and have applied for a grant on her behalf to clear the debt, but it is not likely that they will hear back either way until the worst of this bad weather is over.
The lady was in debt with her bank account, so transferring money to her would have been fruitless, as the banks would have just sucked it up in fees or overdraft. Our agents have challenged the bank charges, which have been refunded, which has cleared the overdraft. We agreed to transfer enough money, £110 to clear the debt with the gas company, so that she can put her heating back on again.
Oct 26, 2017
Our agent contacted us urgently this morning about a lady who is completely without any money. Her son celebrates his birthday tomorrow, and she has nothing to give him to mark the occasion. It also happens to be the anniversary of her daughter dying, and the next few days sees the anniversary of her mother's death. All this happening at once is making her feel like a "sinking ship". She's been told she needs to make new memories, but as she points out, when you are hungry all the time, it is very hard to do that. She intends to sleep the week, as while she's sleeping she doesn't feel the hunger. We agreed we would send across £50 so that she could get some food in and hopefully have a better week.
Sep 27, 2017
We were approached on behalf of a lady whose son died while he was away on holiday. She was his carer and claimed carers allowance, as well as income support. After her son died, her claim to carers allowance stopped, and so of course did her income support top up. She has been assisted to make a claim for Employment Support Allowance in her own right, as she herself is now not well enough to work. She will not receive any payment for this until early October, so a request was made for some funds to allow her to purchase some food and put some energy on to her meters. We agreed to send across £50 to tide her over until her ESA payments kick in.