Mar 21, 2018
Our agents contacted us to ask for our help with a newly single mum of three children, who is battling the benefits system to claim benefits in her own right. Having recently become a single parent she has been told that there has been an overpayment of child tax credits, so it is uncertain if she will be able to be paid any child tax credits. She will be able to claim some other benefits but those won't be in payment until next week. We agreed to send her £75 so that she can afford to get some food and top up her gas and electric meters, so that they have energy to heat the house, and be able to cook food.
Dec 18, 2017
We spotted on social media a lady asking for help. She had just found out that her child tax credits had been stopped by tax credits as they claim they believe there has been an overpayment. She has been asked to complete a form and they have said they will look into it in the next few days, but have suggested she might have to wait without any child tax credits until April next year. This has left her without money to buy any of the food for next week including Christmas dinner, the stopping of the tax credits had been unexpected so she wasn't prepared. What makes things worse is that the child she claims tax credits for is diabetic. We agreed between us to send the family £100 so that they can then make the necessary arrangements to get the food they need.