Apr 12, 2019
A lady who lives alone has been diagnosed with lung cancer. Her income on Employment Support Allowance is currently £81 per week and she is struggling to meet her outgoings each month. Our agents are helping her to apply for both Universal Credit so she can get some financial support with her rent, and also to apply for Personal Independence Payment as she will be entitled to that benefit. Our agents have applied elsewhere for a grant as she needs to purchase a new mattress so she can be certain of getting enough suitable sleep so that she can begin to recover. We agreed to send her £100 to help her with her energy costs and money for food.
Mar 27, 2019
A young mother who is employed but in receipt of Universal Credit to top up her income has found herself through no fault of her own without any money. She relies on the UC payment, but because her employer advised HMRC of an incorrect amount this has meant there was no UC payment. She has been existing on foodbanks for her and her 3 year old daughter. They have managed to secure an advance on the UC, and our agents are trying to get a resolution manager at the DWP to look at this lady's case as a priority one that needs resolving fast. We sent over £150 as her next wage is not due until the middle of April.
May 24, 2018
Our case today was for a man, sadly now widowed and lives alone. He has severe diabeties which has affected his eyesight causing cataracts to form in both eyes, and he has issues with his mobility. He is currently in receipt of Universal Credit and has been advised to apply for Personal Independence Payments, which they have done, but it will take several weeks before he is even assessed as suitable to claim. In the meantime he does not have any food, not does he have any spare money to put on to the meters so that he might have access to hot water. Our contact would normally offer him a food voucher to take to a food bank, but many of the tinned foods that he would be provided with would not be suitable for him to eat. We agreed to send him £80 so that he could resolve both these issues.