Jun 5, 2019
A man who started experiencing chest pains in December was sent to the hospital for scans. He ended up going off sick from work, and in January he ended up losing his job due to being off sick. He applied to claim Universal Credit and his first payment he received of £165, but then the next month only £31. His rent is in arrears, as are his utilities. He is still undergoing tests at the hospital to try to figure out what is going on, and the money situation is causing him stress and anxiety which is only making matters worse. He doesn't have enough money to survive on, nor money for food. We agreed to send him £100.
May 24, 2019
We were approached about a man who having been refused his ESA application his payments stopped and he was forced on to Universal Credit in error by the DWP. He was appealing the ESA decision and was when it was in payment in receipt of Severe Disability Payments, so he was entitled to legacy benefits, rather than Universal Credit. Our agents who are assisting him with his appeal phoned the DWP on his behalf to get this sorted out and the DWP immediately stopped his UC payments, and as it was part way through the month, any owing payment is then not made. This meant that he was completely out of money until his next PIP payment, due to be paid next week. In the meantime he has no credit on his energy meters or any food in his flat. We agreed to send him £50 to keep him going until his payment next Tuesday.
May 14, 2019
A lady who has recently been refused Employment Support Allowance (ESA) has been existing off the goodwill of freinds and family for the past 12 weeks. Our agents have been advising her and have suggested she might put in a claim for Universal Credit, but her appeal hearing is so close, that if she takes the UC route she won't then be able to go back on to ESA. Our agents are contacting the Tribunals Service to try to get her hearing date as soon as possible, but at the moment she is at her tether regarding managing to cope financially. We agreed to send her £75.
Apr 24, 2019
We were asked to assist a young vulnerable adult who has recently been offered housing. He doesn't though have anything to furnish his home with, nor the funds to be able to purchase them, as his Employment Support Allowance or Personal Independence Payments won't stretch that far. He is in the process of switching over to claim Universal Credit but his first payment for that won't be for some time yet. We agreed to send him £100 to use as he sees fit to purchase some essential items to get him started.
Apr 12, 2019
A lady who lives alone has been diagnosed with lung cancer. Her income on Employment Support Allowance is currently £81 per week and she is struggling to meet her outgoings each month. Our agents are helping her to apply for both Universal Credit so she can get some financial support with her rent, and also to apply for Personal Independence Payment as she will be entitled to that benefit. Our agents have applied elsewhere for a grant as she needs to purchase a new mattress so she can be certain of getting enough suitable sleep so that she can begin to recover. We agreed to send her £100 to help her with her energy costs and money for food.
Mar 27, 2019
A young mother who is employed but in receipt of Universal Credit to top up her income has found herself through no fault of her own without any money. She relies on the UC payment, but because her employer advised HMRC of an incorrect amount this has meant there was no UC payment. She has been existing on foodbanks for her and her 3 year old daughter. They have managed to secure an advance on the UC, and our agents are trying to get a resolution manager at the DWP to look at this lady's case as a priority one that needs resolving fast. We sent over £150 as her next wage is not due until the middle of April.
May 24, 2018
Our case today was for a man, sadly now widowed and lives alone. He has severe diabeties which has affected his eyesight causing cataracts to form in both eyes, and he has issues with his mobility. He is currently in receipt of Universal Credit and has been advised to apply for Personal Independence Payments, which they have done, but it will take several weeks before he is even assessed as suitable to claim. In the meantime he does not have any food, not does he have any spare money to put on to the meters so that he might have access to hot water. Our contact would normally offer him a food voucher to take to a food bank, but many of the tinned foods that he would be provided with would not be suitable for him to eat. We agreed to send him £80 so that he could resolve both these issues.