Jul 15, 2019
A mother and her young daughter have found themselves having to move from their current home as they are suffering domestic and financial abuse. Our agents are getting ready to move her out of where she is currently living and into somewhere safe for them both. She does have a part-time job, but will be moving some distance away and does not have contingency funds for this or access to anyone she can trust to help her move. She and her daughter need money for food for the next few days as well has some financial help to move their belongings. We sent over £150.
Jul 12, 2019
We were asked if we could consider assisting a young mum with a two year old. Up until Christmas she had a carer that lived in with her, but her carer left. Unfortunately this meant that she was unable to attend an assessment for work capability and subsequently lost her entitlement to Employment Support Allowance. She has been without any ESA payments for two months and existing on her child tax credits and child benefit. However this week she found out that her tax credits have been stopped because a claim for Universal Credit has been made, which she claims she has not done. She had no food in the house, no credit on her mobile phone to contact tax credits to find out what was going on. Our agents are helping her to deal with the DWP and sort out an appeal for her. We agreed to send her £150 to buy food, phone credit and to be able to put some credit on her energy meters. Today we received this reply from our agents.
"C was absolutely blown away and there were a lot of tears (mainly from staff here!!). She is a lovely lady and her self-esteem and confidence are at an all time low so she could not believe that people wanted to help her – hence the tears. Cannot thank you enough for the help and support you give our customers – greatly appreciated."
Jun 10, 2019
We were approached about a single mum of a five year old child. She is a Polish National who settled here in the UK in 2008 where she was working until she moved to support her older child in college and subsequently lost her job. Previously she was in receipt of income support and child tax credits, as well has housing and council tax benefit. However she has had to put in a claim for Universal Credit instead and has now been told she is no longer entitled to any benefits other than child benefit and the £60 a week she receives in maintenance from her child's father. She is now in arrears with her rent, and hasn't received benefits since April this year. Our agents are assisting her with applying for settled status and are hopeful this can be resolved quickly so she can be in receipt of Universal Credit. In the meantime the lady is working with her job coach towards setting herself up in business as a florist. We agreed to send the family £100 as a boost towards food and fuel.
Apr 26, 2019
A mother previously working full-time has had to go onto Statutory Sick Pay as her 13 year old son has been diagnosed with cancer. She is still in receipt of working and child tax credits, but her SSP and benefits is ued to pay her rent and bills, including council tax. Her son is currently in hospital receiving chemotherapy treatment, and although he has meals provided, nothing is provided for the mother who stays close by her son's side. As she doesn't have money she is unable to afford any food from the hospital and often goes without eating. She is also struggling to afford the bus fares between the hospital and home, so our agents asked for our help. We agreed to send her £100 to help the family out.
Apr 9, 2019
We were approached to help a single mum who has four children under the age of 4. She is currently subject to checks by social services who have expressed concerns about the sleeping arrangements for the youngest, a 5 month old who is currently sleeping in a Moses basket which is too small. She is in desperate need of a cot for the baby and unable to afford to get one as her benefits are all used up on food and bills for the family. We agreed to send the family £150, to purchase a new cot and mattress and some bedding with the money left over for the other children.
Apr 5, 2019
A young mum of twin girls has had to move several times as she fled each time from domestic abuse. The twins father has physically beaten her, leaving her with a broken neck on one occasion. The father has since died and the shock of this and dealing with constant depression, suicidal thoughts and being unable to work since has meant she has not stayed on top of her debts and now has bailiffs chasing her. Our agents have advised her to apply for a debt relief order and have in the meantime got her listed under the welfare category with the bailiffs so she has a bit of protection. In the meantime though she does not have the money to be able to apply for the debt relief order, so we agreed to pay the £90 on her behalf.
Apr 5, 2019
A young mum of three children, a 10 and 11 year old, as well as a 7 month old baby. She has been forced to relocate with the three children because her ex attacked her in front of the children, and damaged her belongings. The relocation has been very quick and traumatic for the family, especially as they are now living in a different part of the country. She is in receipt of Universal Credit, Child Benefit, and Carers Allowance as her son is in receipt of Disability Living Allowance. Since the move she has had to cover a lot of expenditure she was unprepared for, such as replacing their cooker as her ex damaged it beyond use, new school uniforms, replacing the stair carpets as the existing ones where she moved to were unsafe, and blinds for the windows so they could have some privacy. She has had a washing machine which she bought through a highstreet company that allows you to pay weekly for it, but a £300 washing machine was going to end up costing her £950 once all the interest had been factored in. She has missed some payments due to all her extra expense and now the company are banging on her door trying to get her to pay even more each week to catch up. She has ended up instructing them to take the machine back as she could no longer afford the weekly repayments. We sent her £80 to put towards a reconditioned washing machine.
Mar 28, 2019
We had a case where a young mum who has suffered with depression and anxiety for years has got herself into a mess with her finances. It got so bad that the slightest thing, a letter about her benefits, contact from her landlord were spiraling her into a deeper depressed state. In the end she moved in with her mother who was forced to step in and get our agents on board to help steer her through this mess. Our agents are requesting details of all her debts, including applying for a credit check to see if there is anything outstanding they don't know about so they can resolve these all with a debt relief order which they asked us to cover the cost of. We agreed to do this.
Mar 19, 2019
We were asked to help a young single mum of a four year old girl, they'd arrived that day into a refuge. She has no money to purchase food or everyday essentials, and is awaiting news of her biometric test to see if she is entitled to claim any benefits. While she waits for this information we sent her £120 to help her out with what she needs.
Jan 25, 2019
We had a school contact us, one of the parents at the school, a single dad had experienced electrical problems in his kitchen which had resulted in his cooker, hob and fridge freezer becoming damaged, leaving them unusable. The father is in receipt of Job Seekers Allowance, often needing financial assistance from the school. He is in dire need of a new cooker and fridge freezer. We don't cover the cost of new white goods as that is way beyond our remit, but we will offer £80 to go towards refurbished items. We have also signposted him to a place where he can access funding specifically for the purposes of replacing white goods.
Jan 17, 2019
A single mother of three children, ages 8, 5 and 4, has recently separated from her abusive husband. She is having to cope with being left on her own with the children, and has had to pay two months rent in advance so that they can stay in their current home. The father has left with many of the household items, which she is hoping to replace in time. She is having to rely temporarily on the benefits system in order to simply survive. She has been engaging really well with all the agencies concerned that are trying to help her find suitable employment so that she can end her benefits claim. She came to attention when she visited her local foodbank looking for help and support. We agreed to send her We agreed to send her £150 to help her and her children out. She was really grateful for the help and support she had received.
Dec 17, 2018
Our help was requested for a single mum of five children, who recently at an Employment Support Allowance, wasn't awarded any points and subsequently her ESA was withdrawn. This meant her housing benefits was also stopped so she is trying to survive on her tax credits alone, which so far is not going very well. Our agents are helping the lady to apply for a hardship payment, and her landlord has provided her with a food parcel, and she has been given a foodbank voucher. We agreed to send across £150 so that she can buy food for her and the children.
Feb 21, 2017
We were approached regarding a young mum, a single parent, who was struggling with ill health herself and taking care of her two teenaged daughters, both of them suffering with aspergers, behavioural problems and suicide attempts. Both girls are in receipt of DLA, but one of whom was refused DLA on renewal of the award. This is currently being appealed. Losing that DLA award has had a knock on effect on her tax credits payments, with those being stopped and she has not had any money through since last November. Tax Credits have decided that there has been an overpayment as the Mum was late notifying them of the DLA stopping, so her Tax Credits payments have been halted until April 2017. We agreed to send across £100 as we found out that her rent and council tax payments were still being covered.