Dec 17, 2018
Our help was requested for a single mum of five children, who recently at an Employment Support Allowance, wasn't awarded any points and subsequently her ESA was withdrawn. This meant her housing benefits was also stopped so she is trying to survive on her tax credits alone, which so far is not going very well. Our agents are helping the lady to apply for a hardship payment, and her landlord has provided her with a food parcel, and she has been given a foodbank voucher. We agreed to send across £150 so that she can buy food for her and the children.
Feb 21, 2017
We were approached regarding a young mum, a single parent, who was struggling with ill health herself and taking care of her two teenaged daughters, both of them suffering with aspergers, behavioural problems and suicide attempts. Both girls are in receipt of DLA, but one of whom was refused DLA on renewal of the award. This is currently being appealed. Losing that DLA award has had a knock on effect on her tax credits payments, with those being stopped and she has not had any money through since last November. Tax Credits have decided that there has been an overpayment as the Mum was late notifying them of the DLA stopping, so her Tax Credits payments have been halted until April 2017. We agreed to send across £100 as we found out that her rent and council tax payments were still being covered.