Apr 26, 2019
A mother previously working full-time has had to go onto Statutory Sick Pay as her 13 year old son has been diagnosed with cancer. She is still in receipt of working and child tax credits, but her SSP and benefits is ued to pay her rent and bills, including council tax. Her son is currently in hospital receiving chemotherapy treatment, and although he has meals provided, nothing is provided for the mother who stays close by her son's side. As she doesn't have money she is unable to afford any food from the hospital and often goes without eating. She is also struggling to afford the bus fares between the hospital and home, so our agents asked for our help. We agreed to send her £100 to help the family out.
Apr 18, 2019
We were approached about a couple that are one year short of retirement. The lady works as a cleaner but has had to have three weeks off work as her arthritis has been so painful. She has only just received her Statutory Sickness Payments. They have a number of debts, and are subject to double bedroom tax as they have a three-bedroomed home. They are desperate to down-size but their rent arrears are too high to allow that to happen. They are trying to get to a position where they can address the arrears to allow a move to happen. Their Universal Credit claim won't update to reflect that the wife has only received SSP, instead of her usual wage until early May. They have been existing by using foodbank vouchers, as every penny they've received they've used to try to keep their home and fight off the threat of eviction and subsequent homelessness. They've now exhausted their entitlement to help from the foodbank and have no money for gas or electricity either until they get any benefits payments in early May. We agreed to send them £100 so they can buy some food and top up their energy meters.
Oct 18, 2016
We came across a lady who had been off work since earlier this year, having been taken to hospital suddenly in a desperate situation and needing life saving surgery. Unfortunately her sick pay (SSP) ran out in early October, and so she requested to claim Employment Support Allowance, but that wasn't as straightforward as she thought it might be. Initially refused, they then agreed she could claim ESA but that it would not be paid until she had received her last payment from her employer, and as she was paid in arrears, this meant that she would be left for a period of time with no money coming in whatsoever. What made matters worse was that her daughter was now 18 years of age and about to begin studying at University. This of course means that the child tax credits and child benefits payments that were being received stopped in August, as her daughter was no longer eligible to claim. This changeover often catches parents out, but for this to happen as well as everything else for this lady meant that she and her daughter were really in a desperate situation, with no money for even food. We agreed a sum of £100 so they could buy some food until her ESA payments started being paid.