Mar 29, 2019
A single lady, living alone who is in receipt of Employment Support Allowance is in a fair amount of debt. She struggles with severe anxiety and PTSD, and the debt is causing her anxiety to become worse. She has no disposable income to deal with the debts and has sought our agents assistance to get these resolved. They are helping her to apply for Personal Independence Payments and a Discretionary Housing Payment, but in the meantime they asked if we could fund the £90 fee for a Debt Relief Order, which we agreed to do.
Sep 6, 2017
Our agents told us about the plight of a man they are working with. He was attacked so severely two years ago, that it left him needing a full facial reconstruction. He suffers PTSD as a result and is afraid to go outside and leave his home. He recently had his benefits stopped, leaving him without any income whatsoever. This is where our agents come in as they are helping him to appeal this decision. On their visit they noticed he had covered all the windows up with newspaper. He told them that he cannot afford any curtains, nor has any poles to hang them from. The newspaper gives him some privacy. He does though as a result, spend all his time in the dark. We were asked if we could provide him with some funds to purchase some basic curtains and curtain poles, as well as some net curtains. This will mean he could at least draw the main curtains during the day,but still have the net curtains to maintain his privacy, but have some light coming in. We agreed we would be happy to help with this request, and with the nights getting cooler, some curtains will be essential to stop heat loss.
Jul 11, 2017
Our agents approached us about a single parent of three they are helping. She is recovering from a domestic violence situation and last year unfortunately was the one that discovered her brother dead. This has triggered her PTSD and has resulted in her almost giving up and not opening her mail. This action, or lack of has resulted in her discovering she is now under threat of eviction and she has missed two appointments for Work Capability Assessments for ESA. She is receiving help and support with this, being forced into claiming JSA while she waits the outcome of her ESA appeal. Her benefits are already subject to deductions and she is now without any money until the end of the week to buy food to feed her and her three children. We agreed to send her £50 to tide her over until Friday.