Feb 23, 2017
Today our agent told us of a lady who has been homeless in the past and has lived in homeless shelters. She was finally offered a permanent place to live, but in order to be able to move in she had to clear some outstanding arrears. She did this using her Employment Support Allowance payments, but by doing so this left her without any money for food, cleaning materials, or money to put on her gas and electric meters. She has Chron's Disease, so has to have a careful diet to stay on top of it. We agreed to send £100, so that she could put £15 on each of her gas and electric meters, and the remaining £70 to buy food to stock up with, as well as some cleaning materials.
Feb 23, 2017
We were contacted about a lady who had returned her completed Employment Support Allowance (ESA) forms to the DWP as requested. She didn't though send them recorded delivery, which she later regretted when the DWP claimed not to have received them. She discovered this when her ESA payments stopped without warning. This went on for a while as last month she had to borrow enough money to be able to pay her bills and buy food. She had sensibly sought a nil income form from her local authority to cover her rent and council tax payments. Eventually the DWP 'found' the forms and agreed that her payments would be reinstated, however they then cancelled them again just a few days later and she is still in the midst of trying to understand why this has happened or for the DWP to be able to explain why, as they don't appear to know why either.
As she is completely without money and needs to buy food, top up her gas and electric meters and buy some medical items we agreed to send across £100, which will hopefully tide her over until the DWP can reinstate her payments again.
Feb 8, 2017
We were contacted today by an agency that are working with a man suffering with anxiety and depression. He had got himself into some quite serious debt and had effectively switched off to it all, shoving his head in the sand. He hadn't claimed any benefits at all for the past two years, relying instead on family who had been putting him up and feeding him. These debts have begun to catch up with him and the relentless letters chasing the debts are only serving to increase his anxiety and feed his depression. The agency are now in the process of helping him to apply for employment support allowance, and seek much needed medical help. They are also helping him deal with his debts, urging him to apply for a debt relief order, as he has no assets or savings. Unfortunately, though with no money to his name he is unable to raise the £90 needed to pay for the fees for the order. We agreed that by sending the money across to cover this, it would allow him to have some relief from stress and begin to rebuild his life again.