Apr 20, 2017
We were made aware of a young Mum with two children, one of whom has been formally diagnosed with autism, but who also has special requirements regarding food. She'd been prepared for the holiday, but unfortunately a large amount of money left her account to pay a bill, earlier than she had budgeted for. They'd tried to get the payment stopped but it was too late, it had already left her account. This left her without money for food for herself and her two children, and the oldest child would be unable to eat the food she could get hold of from the local foodbank. We agreed to send across £60 to tide her over until her next payment of Employment Support Allowance, reached her bank account.
Feb 27, 2017
We were contacted urgently about a man from Poland who has terminal cancer. He has been living and working in the UK for the past 15 years, however because he left the UK between 2006 and 2008 and returned to Poland to care for his dying mother, he is now being refused the opportunity to claim Employment Support Allowance. His rent is in arrears, but our agent is dealing with the landlord over that, who is cooperating fully, so it is hopeful that he won't be evicted. He has no remaining family in Poland and wants to live out the rest of his days here in the UK. We agreed to send across £150 as he has no food, gas or electricity. Our agent is now able to converse with the DWP directly about his case so is hopeful the decision to refuse him can be overturned.
Feb 23, 2017
Today our agent told us of a lady who has been homeless in the past and has lived in homeless shelters. She was finally offered a permanent place to live, but in order to be able to move in she had to clear some outstanding arrears. She did this using her Employment Support Allowance payments, but by doing so this left her without any money for food, cleaning materials, or money to put on her gas and electric meters. She has Chron's Disease, so has to have a careful diet to stay on top of it. We agreed to send £100, so that she could put £15 on each of her gas and electric meters, and the remaining £70 to buy food to stock up with, as well as some cleaning materials.
Feb 23, 2017
We were contacted about a lady who had returned her completed Employment Support Allowance (ESA) forms to the DWP as requested. She didn't though send them recorded delivery, which she later regretted when the DWP claimed not to have received them. She discovered this when her ESA payments stopped without warning. This went on for a while as last month she had to borrow enough money to be able to pay her bills and buy food. She had sensibly sought a nil income form from her local authority to cover her rent and council tax payments. Eventually the DWP 'found' the forms and agreed that her payments would be reinstated, however they then cancelled them again just a few days later and she is still in the midst of trying to understand why this has happened or for the DWP to be able to explain why, as they don't appear to know why either.
As she is completely without money and needs to buy food, top up her gas and electric meters and buy some medical items we agreed to send across £100, which will hopefully tide her over until the DWP can reinstate her payments again.
Jan 10, 2017
We were contacted about a 60 year old man who had been kicked off Employment Support Allowance (ESA) despite being not well enough to work. He had with help submitted a request for a Mandatory Reconsideration (where the DWP Decision Makers look at the assessment data again) but that too had been refused. All his benefits payments had been stopped and could not be reinstated until an appeal has been lodged. In normal circumstances you would claim Job Seekers allowance while you wait to hear the outcome of the appeal and if it has been accepted to go to tribunal. We agreed to send across £100 to keep him going until his appeal can be lodged and accepted.