Jul 12, 2017
We were contacted a few hours ago about a family that were evicted from their home yesterday, who have been offered a new place to live, but they need to move today. Our agent managed to convince the landlord to allow them to stay last night so at least they weren't out on the streets. She found a 3.5 tonne Luton Van with a driver to shift the furniture and belongings and rounded up some volunteers to help them pack up and shift everything at the other end. The trouble she had though was that the family, which includes 4 children, are in receipt of Universal Credit and do not have the money to be able to pay for the move. This is where we came in and we paid the removal costs of just under £100, which included insurance as well. We were able to respond to and have this situation resolved from start to finish in under 3 hours, we would have been faster but our agent had to be present at a PIP assessment with someone else she was helping.
Jul 11, 2017
Our agents approached us about a single mum of four dependent children. They are assisting her to get her benefits sorted out, and unfortunately as a result of the benefit cap the benefits she was receiving have been seriously hit, resulting in her being in quite serious debt. She is trying to resolve this, but with not enough money to go around she ends up "robbing Peter to pay Paul" to quote a phrase. To apply for a debt relief order she needs to save £90, but as fast as she tries to something crops up and the money saved is needed for something else. We agreed to send a cheque for £90 to support her debt relief order application.
Jul 11, 2017
Our agents approached us about a single parent of three they are helping. She is recovering from a domestic violence situation and last year unfortunately was the one that discovered her brother dead. This has triggered her PTSD and has resulted in her almost giving up and not opening her mail. This action, or lack of has resulted in her discovering she is now under threat of eviction and she has missed two appointments for Work Capability Assessments for ESA. She is receiving help and support with this, being forced into claiming JSA while she waits the outcome of her ESA appeal. Her benefits are already subject to deductions and she is now without any money until the end of the week to buy food to feed her and her three children. We agreed to send her £50 to tide her over until Friday.
Jun 26, 2017
We were urgently contacted regarding a man that our agents had been helping with applying for Job Seekers Allowance. He has been homeless, so relying on being able to sofa surf, and his belongings all fit into a backpack. He was suddenly taken ill with a haemorrhage and airlifted to hospital. He has no money, and now no clothes at all, so we were asked if we could provide some funds to allow some underwear to be bought for him for while he is in hospital, some funds to allow his mother, who has no spare money herself to be able to visit him, and also to get some clothing for him for when he finally leaves hospital. His own clothing will have been destroyed on arrival at hospital. We agreed to send across £100 to cover all of this, plus to allow him enough money to travel home after release from hospital and buy some food for himself.
Jun 24, 2017
Our agents approached us about a young woman, just 20 years old, who has severe mental health problems which prevent her from leaving her home. Due to this, she failed to attend a work capability assessment and subsequently her Employment Support Allowance has now stopped being paid. The knock on from this is that then her housing benefit and council tax relief was also stopped, resulting in her falling into quite serious debt. The agents are helping her with getting her benefits payments reinstated, and hopefully will be able to get the arrears on the housing benefit and council tax resolved. We agreed to send across £100 so that food could be bought for herr as she is currently without any food at all.
Jun 16, 2017
We were contacted about a man who suffers with chronic anxiety who has been kicked off Employment Support Allowance, forced into applying for Job Seekers instead, and is now moved again, this time on to Universal Credit. However he is subject to sanctions by the DWP which can be for reasons as simple as being held up and arriving late to sign on for example. He is now on his fourth benefit sanction, is desperate for food, but has used up all his entitlement to food bank vouchers. He also cannot get another welfare emergency payment from his council for another 12 months. He has another month to run on his latest benefit sanction, so we agreed to send across £100 to tide him over until his benefits can restart again.
Jun 15, 2017
Our clients today are a couple, he is disabled and requires constant care from his wife, they also have a 6 year old child to consider. He doesn't leave the house at all as he is bed bound, she only leaves the home when it is essential for her to do so. They have been maliciously reported to the DWP on two previous occasions, both times having their benefits payments stopped, and each time they faced a battle to get them reinstated. Now once again, the DWP have stopped their payments, without notice, as the payments failed to arrive in their bank account yesterday as expected. When the lady made a call to find out what was going on she had to attend her local job centre and sign paperwork confirming that she wasn't working from home. For the third time they had been maliciously reported, and the DWP wouldn't reinstate their payments until their investigations had been completed.
We instructed the lady to get the support of her MP to get this resolved as quickly as possible. Knowing this couple had been maliciously reported twice before, we are shocked and astonished that the DWP have accepted a third malicious report, despite the fact that they already know this couple's situation. We agreed to send across £100, which will hopefully allow them to purchase enough food to keep them going until their payments can be put back into place.
Jun 12, 2017
A gentleman in his 50s who'd worked for many years in the furniture removals business. He strained himself and was unable to work, but also unable to claim Statutory Sick Pay so put in a claim for income support instead, for which he received £80 a week, of which £13 he paid cover his rent and council tax. Unfortunately his condition worsened and he ended up in hospital with a punctured lung. On release from hospital he resigned from his job as he knew he would be unable to continue to work in that environment. The downside has been that his claim for income support has been now been suspended until he can provide payment slips from his old employer, who is now refusing to supply any of those. He has an agency helping him now to put in a claim for Employment Support Allowance instead as well as a claim for Personal Independence Payments. They will also help him get his claim for housing benefit and council tax help sorted out. He has been without any income since the middle of May, so we agreed to send across £100 to help him manage until his benefits can be reinstated.
Jun 8, 2017
A man who'd had some hassle with the DWP, them believing there had been an overpayment on their part of his Employment Support Allowance, stopped all his ESA payments while they investigated. He was cleared of all the claims and found that an overpayment hadn't been made, yet they have still not put his payments back in place again. Recently he had to renew his claim for Personal Indpendence Payments and the DWP have made a mess of that, resulting in the only payments he had coming in also being stopped, leaving him with nothing. We agreed to send across to him £100 so at least he had some money to buy food, gas and electric until he could hopefully get his benefits reinstated.
Jun 6, 2017
Today, our person in need was a lady in her early 50s who had been messed around by the DWP, which had resulted in not only her Employment Support Allowance payments being stopped, but also her Personal Independence Payments too. This had left her with no money for two weeks now, and she was in a position where she literally had no money, nor any food in the house she could muddle by on. Contact with the DWP had not been helpful at all, with them pushing her from pillar to post. We found somewhere she could go to for help with getting her benefits reinstated, and also somewhere she could go to for mental health support too. We agreed to send across £100 as she needed money for her utilities, as well as food, and it could be another two weeks before she begins to receive any kind of payments through from the DWP. She commented that she'd never voted before, but she definitely will be this Thursday.
May 25, 2017
We were contacted about a man who had been struggling after having lost his job. After becoming seriously depressed, his doctor signed him off work and he reluctantly applied for Employment Support Allowance, which he is being paid at the very basic pre-assessment rate. He lives in a very remote area without public transport, and is in fact lodging temporarily with friends. His only means of transport developed a very serious problem way beyond his own skills and needs some work done. It was concerning that he was already retreating because of the depression, so a decision was made to contribute half of the cost of the repair so that he might hopefully be mobile again soon.