Apr 12, 2019
We were told about a lady who is British but has been working outside the UK in France for the past four years. While she was away,her father died and she was subjected to a serious assault which caused her mental health to become so bad she ended up in psychiatric care. She has now returned to the UK, but like anyone arriving here, she has to wait 3 months before she can apply for Universal Credit. Under the mental health act she was transferred into British psychiatric care here in the UK and is now able to live independently in temporary accommodation. However she has no money to buy food or toiletries, and also her fathers ashes are awaiting her to collect them at a funeral directors at the opposite end of the country (she would need to travel there to collect them.) We agreed to send her £150 as she will have to wait for the UC claim, and even once that is in place it will take time for it to be put into payment.
Feb 21, 2019
We were approached on be4half of a young woman whose Gran has recently died. Her Gran raised her as a child, and although they are at opposite ends of the country the woman would like to be able to attend the funeral. She recently lost her job when the care home she was working at closed suddenly without notice. She applied for Universal Credit over 5 weeks ago, and has taken advantage of the fact that she can obtain an advance payment, as she is in privately rented accommodation and her landlord is unprepared to wait to be paid. Universal Credit have told her that despite the fact she has already been waiting five weeks, she could have to wait a further three weeks before the first payment can be made. The cost to get her from where she lives down south to Manchester and back would cost just over £72, which we agreed to cover.