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Ex-nurse hit by benefits failure

We were contacted rather urgently about a 63 year old lady, who having worked hard all her life as a nurse, was now needing both her knees replaced, unable to work, and had totally been let down by the benefits system.  The same system that is supposed to be there as a safety net to catch people as they fall.  She has not been paid any benefits since December 2016 after failing her ESA, and has been relying on help from her young pregnant daughter.  This lady is in arrears with her rent, facing court action over her home,  not knowing she could have gone to the council and requested a nil income form to make sure her rent and council tax would be covered.  A complaint about how this case has been handled has been lodged with the DWP and the agency that is now helping her, having taken her case at the end of March, is supporting her to submit a fresh claim to DWP for Employment Support Allowance on the grounds of a worsening condition.  The agents confirmed that this lady had done everything they had requested of her to do and were confident with the right support this situation could be pulled around, but for now she was quite literally at breaking point.

We agreed as a group to send across £150 to the lady and a further £50 to her daughter.  We also agreed an extra small amount to be held in abeyance just in case it is needed,  if her ESA takes time to begin payments.  She was extremely grateful for the help.

Tags : ESA Benefits Nofood Nomoney Foodbanks eviction rentarreas DWPfailure

Too unwell to attend food bank

One of our agents spotted a lady asking for advice regarding her ESA claim as she was waiting to hear when it would be processed and she might begin receiving payment.  Her council had given her a voucher for a foodbank, but she was simply too unwell with a chest infection,  to be able to attend the foodbank and collect some much needed food.

After we were certain that she was genuine and was following the correct procedures to best help herself with her ESA claim, we were happy to send across £50 so she could purchase some food and put some money on her gas and electric meters.  She was extremely grateful and incredibly surprised that a group of unknown people had reached out to her and helped, in her hour of need.

Tags : ESA Benefits Nofood Nomoney Foodbanks

Single Mum left in the lurch over Easter

We were made aware of a young Mum with two children, one of whom has been formally diagnosed with autism, but who also has special requirements regarding food.  She'd been prepared for the holiday, but unfortunately a large amount of money left her account to pay a bill, earlier than she had budgeted for.  They'd tried to get the payment stopped but it was too late, it had already left her account.  This left her without money for food for herself and her two children, and the oldest child would be unable to eat the food she could get hold of from the local foodbank.  We agreed to send across £60 to tide her over until her next payment of Employment Support Allowance, reached her bank account.

Tags : ESA Benefits Nofood Nomoney Foodbanks

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