Apr 28, 2017
Our agents contacted us about a lady in her 50s, with various physical health conditions, including alopecia, depression, anxiety, diabetes and arthritis, and self harms as well. She had lost her ESA claim. She'd been instructed by the DWP to attend an assessment, but her agoraphobia had prevented her being able to leave her home and attend the assessment. The DWP registered her as a "no show" and immediately stopped her award without referring back to her. Our agents are helping her with this, but being agoraphobic means she is unable to sign on for Job Seekers either, and her nerves have meant she has picked her skin raw, which has become infected, so they are trying to appeal the ESA decision on her behalf.
They wanted to know if we could help her, but spread any help we offered over a period of time, to allow her enough to buy food and put some money on her energy meters. We have agreed £150 of help, sent across at £30 a week for five weeks only. This is not something we normally do, but this was a case where the agency have specifically asked for this type of support.
Feb 1, 2017
A young pregnant mother, 21 years old, had been in receipt of employment support allowance, until November last year, when she failed to attend a meeting with her work coach at the job centre, which is a requirement of being placed in the work related activity group of ESA. The young woman has aspergers and anger issues and is usually accompanied to her meetings by her Grandmother, but she was unfortunately unwell herself and couldn't attend. Missing the appointment meant that the ESA payments were stopped immediately. There is an agency now helping the family to get the payments reinstated but it will take some time for any payments to arrive again.
This young woman's father had died when she was 11 years old, and she continued to live with her mother but that relationship had completely broken down by the time she was 16 so her Grandparents took her in and looked after her, which is where she still is today. The loss of the ESA payments has put a huge strain on the whole family, so we agreed to send across £150 to be split between the Grandparents and the young woman.