Mar 20, 2019
We were approached about a lady who has recently had her Employment Support Allowance payments off her by the DWP because they believe she is living with her ex-partner. He is in fact living back with his mother, who has confirmed this to the DWP, but so far they have not reversed their decision. The lady is forced to live on just her Personal Independence Payments, which is not much at all. The lady suffers with severe mental health issues and often sees and hears people that others around her don't see. Her ex-partner still helps care for her when things get tough and it looks like someone has been under the impression they are living together and have possibly reported her to the DWP. The stress of all this has meant that she failed to respond to a housing and council tax benefit letter, so the support for both of those has now also stopped. The lady has been accessing the foodbank and is only entitled to one further visit there. She has had an emergency top up on her gas and electric, but again, this cannot be repeated. We offered to send her £150 to allow her to buy some food and top up her energy meters.
Feb 27, 2019
This lady was late returning her renewal form for PIP (Personal Independence Payment) and so consequently the DWP closed down her claim. She was also told that her Employment Support Allowance claim was also closed and she had gone to being awarded 0 points, so no longer eligible to benefits. The impact of this is that she now is without any money coming in as well. She was due in hospital to have some day surgery on her feet and this will mean she will have to stay off her feet for a while, so she can properly recover. We agreed to send her £150 to help her out until our agents can get her benefits back in payment.
Feb 27, 2019
We were asked to help a single lady who is recovering from treatment for cancer. Throughout her treatment she was in receipt of Employment Support Allowance and Personal Independence Payment, which has now been stopped by the DWP as they consider her treatment to be complete. She is still in a great deal of discomfort and pain, is at high risk of infection, as well as suffering with extreme fatique. All of these make it impossible for her to consider working, and so she is reliant on her mother to cover the cost of her rent and her bills, as obviously her housing benefit also stopped being paid. She is struggling with trying to keep warm despite the milder weather, and is concerned about whether she will be able to cover the cost of her gas and electric. We agreed to send her £150 in the meantime until her benefits can be brought back into payment again.
Feb 23, 2019
A lady in her early 40s, living with her adult son was refused Employment Support Allowance back in September last year when her claim came up for renewal, and her benefits payments stopped. She was working until 18 months ago, but had to stop due to a back injury. Our agents are assisting her in applying for a discretionary housing payment to help with the bedroom tax situation, however the lady has a possession order against her for the property and is currently facing eviction as she is so far behind on her rent. Currently she is living with her mother as she is at high risk of suicide, due to the depression that set in after she failed her ESA assessment. Our agents are helping her to appeal the ESA decision and get her payments back into place. We agreed to send her £100 to assist her.
Jun 13, 2018
We were contacted as a matter of urgency by our agents who are assisting a man who will be 60 years old very soon. Back in December 2017 he was refused Employment Support Allowance, and apart from a couple of very small loans from his local authority and a few food vouchers has had nothing since then. He went to his local doctors and the staff there, donated items from their own lunches to give to him as he was in such a dreadful state. His doctors have prescribed him some supplements, as the lack of food has impacted severely on his health. His health issues, COPD (Chronic Obstructive Pulmony Disease), mobility issues, depression and anxiety, as well as having issues with the mobility of his hands means that signing on to Job Seekers Allowance would not be suitable for him right now. He does not even have the energy to get to the soup kitchens that run in the city where he lives. Our contacts are helping him to appeal the ESA decision, but due to how long it takes for the cases to be heard, it could be several months before he gets a court date. Our agents felt this was such a desperate situation and asked for our help, which we agreed to and sent over £100.
Jul 11, 2017
Our agents approached us about a single parent of three they are helping. She is recovering from a domestic violence situation and last year unfortunately was the one that discovered her brother dead. This has triggered her PTSD and has resulted in her almost giving up and not opening her mail. This action, or lack of has resulted in her discovering she is now under threat of eviction and she has missed two appointments for Work Capability Assessments for ESA. She is receiving help and support with this, being forced into claiming JSA while she waits the outcome of her ESA appeal. Her benefits are already subject to deductions and she is now without any money until the end of the week to buy food to feed her and her three children. We agreed to send her £50 to tide her over until Friday.
Jul 10, 2017
A Grandmother in her early 50s who takes care of her Grandson full time had to give up working following a diagnosis of COPD and heart failure. She was in receipt of ESA, but was scored zero points at her assessment, despite being awarded PIP. Our agents were speaking to her on the phone and were trying to reassure her as she was in tears. She could apply for Job Seekers while she appeals the ESA decision but was very worried that her poor health would go against her. This was made worse by the fact that she had dipped into an unarranged overdraft, so when her PIP payment arrived in her account, she was hit by charges too, so she was still overdrawn. We agreed we would send across £200 so she could clear the overdraft to prevent further charges and would leave her with some money to buy food for her and her Grandson. Our agents phoned her up to tell her our decision and she was in floods of tears on the phone.