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Unexplained Underpayment Unshortened

This client has been receiving benefits payments regularly for a number of months, but a shortfall of almost £100 showed in her bank on this day.

As she was already on the path towards resolving the problem we decided that the full shortfall would be too much to cover, but that a slightly lower amount would assist with covering scheduled direct debits the following day.

With one of our members adding £25 specifically for this case (which our formal constitution allows our members to do), the group sent a total of £75 to this very relieved and happy customer.

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