Nov 4, 2016
We came across a young mum, with two small children, one 18 months old and one 17 weeks old. For some completely unknown reason, the Tax Credits Office were convinced these two very young children had moved out of the house and so therefore she was no longer entitled to her tax credits claim. She found out on the Friday morning as she was preparing for her weekly food to be delivered as usual from her local store. This meant no food and no money to go on the gas and electricity meters.
After some practical support in terms of getting the Tax Credits office to understand that they had got it wrong and potentially left two very young children in a very vulnerable situation they agreed to send across a sum of money until things could be properly resolved. We agreed, that we would still send across the money they had planned to send before Tax Credits pulled their finger out and got things partially sorted. So £100 was sent across which she was incredibly grateful for.