Jun 2, 2017
Our agent came to us with a case she was dealing with. Her client, a lady had been evicted from her home last September and her belongings had been placed in storage while she was living in temporary accommodation. New accommodation was found for her in March this year which she moved into but she has been muddling along without saying that her belongings such as her washing machine, bed and her fridge freezer, along with her bedding, paperwork etc have all been stored in the storage facility. Unfortunately as she was in arrears with the rental of the storage unit, the company had refused her entry to get her things and had given her until June 5th to pay the outstanding bill or the contents of her unit would be auctioned off to settle her outstanding bill. Our agent made an application to the lady's local council and they have paid the lion's share of the outstanding bill. We offered to pay £100 of it, as we were aware if she lost the items our agent might come to us for replacement white goods, so this seemed the most cost effective solution. Our agent has sought free use of a van to collect the contents and take them to the lady's house, so we could be confident that she could be reuinited with her belongings.