Dec 16, 2015
That is what this Client was facing. The stretching of their available money had finally reached snapping point for this disabled couple. They didn't even have anything that they could drink as a hot beverage!
Our agent who posted the case suggested that we should give £100 to a food delivery for them, but we looked a bit deeper and discovered that they also needed to top up their electricity meter, and we therefore upped the ante to £120.
We passed the money to the lady of the house so that she could buy in food that was needed urgently, rather than waiting for a delivery slot the following day.
Another happy customer. :-)